Multi-Unit Restaurant Leader: Drive Growth Across 5-8 Stores

Dunkin' Donuts Incorporated; Statesville (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

Dunkin' Donuts Incorporated is seeking a Multi-Unit Leader to oversee 5-8 Dunkin' restaurants, providing leadership, coaching and direction to drive sales, guest service and brand standards.

The role requires managing restaurant managers, analyzing sales, developing business plans with franchise owners, and delivering training on marketing windows, product launches, and operations. A strong team player with English fluency is essential.

Qualifications

• 3 years previous multi-unit or similar experience in retail, restaurant or hospitality
• College degree preferred

Responsibilities

• Able to perform all duties of restaurant team members and restaurant managers
• Ensure all restaurants in their portfolio are meeting Brand operational standards and food safety standards
• Analyze restaurant sales and drive improvement in restaurant operations, execution, sales and profitability
• Understand local marketing area and competitor trends
• Establish sales and service goals with franchise owners and restaurant managers
• Provides great guest service and resolves issues
• Lead team meetings
• Deliver training to restaurant managers on a variety of topics including marketing windows and LTOs and Brand initiatives
• Ensure that restaurants correctly execute new products and processes in a marketing window
• Develop business plans for their portfolio and develop action plans with franchise owners
• Drive a clear vision and clearly communicates to the team
• Engages with Dunkin’ Brands Field Operations team as appropriate
• Recruit, hire, onboard and develop restaurant managers
• Plan, monitor, appraise and review restaurant employee performance
• Manage and coordinate the Restaurant Management team to support their restaurant performance & execution
• Coach Restaurant Managers to drive sales, improve profitability and guest satisfaction

Skills

Leadership

Multi-unit management

Sales analysis

Team development

Training delivery

Time management

Communication

Education

3 years MU or similar experience

College degree preferred

Tools

Microsoft Excel

MS Office

Financial management basics

Job description

Dunkin' Donuts Incorporated is seeking a Multi-Unit Leader to oversee 5-8 Dunkin' restaurants, providing leadership, coaching and direction to drive sales, guest service and brand standards.

The role requires managing restaurant managers, analyzing sales, developing business plans with franchise owners, and delivering training on marketing windows, product launches, and operations. A strong team player with English fluency is essential.