Multi-Unit Restaurant Leader | Grow Sales, Train Teams

Dunkin'; Greenville (NY); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

PTO/Sick Pay

Health Insurance

401K

Employee Assistant Program

Pay Based on Experience

Bonus Pay

Paid Training

Mileage/Gas Reimbursement

Fun Atmosphere

Job summary

Dunkin' is seeking a Multi Unit Manager to lead 5–8 restaurants, provide coaching to Restaurant Managers, and ensure outstanding guest service and strict adherence to Brand standards. This role drives sales, profitability, and operations excellence across the portfolio.

You will travel between locations, recruit and develop managers, and coach teams to meet performance goals while upholding Dunkin' values in a fast-paced environment.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Basic math and financial management.
• 3 years previous multi-unit or similar experience in retail, restaurant or hospitality.
• College degree preferred.

Responsibilities

• Able to perform all duties of restaurant team members and restaurant managers
• Ensure all restaurants in their portfolio are meeting Brand operational standards and food safety standards
• Analyze restaurant sales and drive improvement in restaurant operations, execution, sales and profitability
• Understand local marketing area and competitor trends
• Establish sales and service goals with franchise owners and restaurant managers
• Provides great guest service and resolves issues
• Lead team meetings
• Deliver training to restaurant managers on a variety of topics including marketing windows and LTOs and Brand initiatives
• Ensure that restaurants correctly execute new products and processes in a marketing window
• Develop business plans for their portfolio and develop action plans with franchise owners.
• Drive a clear vision and clearly communicates to the team
• Engages with Dunkin’ Brands Field Operations team as appropriate
• Recruit, hire, onboard and develop restaurant managers
• Plan, monitor, appraise and review restaurant employee performance
• Manage and coordinate the Restaurant Management team to support their restaurant performance & execution
• Coach Restaurant Managers to drive sales, improve profitability and guest satisfaction

Skills

Strong analytical skills

Team leadership

Time management

Problem solving

Guest focused

Education

College degree

Job description

Dunkin' is seeking a Multi Unit Manager to lead 5–8 restaurants, provide coaching to Restaurant Managers, and ensure outstanding guest service and strict adherence to Brand standards. This role drives sales, profitability, and operations excellence across the portfolio.

You will travel between locations, recruit and develop managers, and coach teams to meet performance goals while upholding Dunkin' values in a fast-paced environment.