Multi-Unit Restaurant GM — Growth & People Leader

Applebee's Neighborhood Grill + Bar; Benton Harbor (MI); On-site; USD 90,000 - 120,000; Full time

Job summary

Applebee's Neighborhood Grill + Bar in Michigan is seeking a General Manager to oversee the location's operations, financial performance, and human capital under the guidance of the Area Director.

The GM will lead Managers and hourly TEAM Members, drive guest satisfaction, ensure safety and sanitation, manage staffing and training, and collaborate to meet budgeted goals and community engagement.

Qualifications

• Bachelor’s degree in Business, Finance, Hospitality or Hotel/Restaurant Management or related discipline, or equivalent professional experience
• Assistant General Manager (AGM) or prior Unit General Manager experience with a similar organization.
• Minimum 7+ years of Multi-Unit Restaurant Management experience with direct P&L accountability; with a national chain preferred
• Exemplary restaurant operations leadership skills
• Superior business acumen; including at the market level
• Ability to champion and integrate change on a regular basis
• Multi -tasking
• High degree of stress tolerance
• Able to adjust to change quickly
• Self-motivated and disciplined
• Accountable and goal oriented

Responsibilities

• Oversees Managers and Hourly TEAM Members within their location.
• Ensures prompt, friendly service according to Company guidelines.
• Builds a culture using the Vision / Mission statement to guide Values.
• Ensures guest experience as a priority with self and staff utilizing a target goal of 100% table visitation.
• Teaches and enforces alcohol awareness.
• Maintains adequate inventory levels.
• Ensures product preparation and presentation uncompromisingly meeting Company standards.
• Actively participates in the community to increase sales and enhance the awareness of the restaurant
• Implements and executes all incentive contests and educates TEAM Members on promotions and new menu offerings.
• Effectively oversees/schedules TEAM Members to meet sales demands.
• Maintains effective safety and security programs according to Company policy and government standards.
• Promotes and manages restaurant organization, cleanliness and sanitation.
• Institutes preventative maintenance of all equipment and building. Immediately corrects needed repairs.
• Advises AD of any non-routine situations.
• Communicates with other managers daily through management log and shift change meetings.
• Completes all other assigned duties and responsibilities.
• Oversees Managers and Hourly TEAM Members within their location.
• Ensures quality recruitment and referrals of potential management candidates.
• Adheres to and promotes training procedures of new managers.
• Maintains a trained staff through effective use of employment orientation, individual training sessions, meetings and implementation of Company policy.
• Develops an environment of constant development of managers, including informal monthly reviews as well as written evaluations every six months to update the manager objectives.
• Assesses the effectiveness of TEAM Members, provides candid, fair feedback on a regular basis, and continuously works with TEAM Members on their areas of development.
• Ensures correct staffing levels, utilizing guidelines for proper selection of TEAM Members.
• Conducts thorough Selecting interviews.
• Selects new TEAM Members on the basis of competency identification, not need.
• Insures exit interviews on all terminating TEAM Members.
• Demonstrates proper execution of training systems as outlined by the Company while emphasizing the importance of training to management and TEAM Members.
• Ensures acceptable TEAM Member performance and documents situations that require or could lead to disciplinary or corrective action. Institutes progressive discipline when appropriate.
• Conducts weekly management meetings. Conducts employee meetings quarterly.
• Ensures compliance with Company policies, practices and procedures. Communicates all changes to all TEAM Members.
• Ensures timely performance one on ones with all TEAM Members with written evaluations every six months.
• Acts as coach to all TEAM Members.

Education

Bachelor’s degree in Business, Finance, Hospitality or Hotel/Restaurant Management or related discipline, or equivalent professional experience

Multi-tasking

High stress tolerance

Ability to adjust to change quickly

Self-motivated and disciplined

Accountable and goal oriented

Leadership

Job description

Applebee's Neighborhood Grill + Bar in Michigan is seeking a General Manager to oversee the location's operations, financial performance, and human capital under the guidance of the Area Director.

The GM will lead Managers and hourly TEAM Members, drive guest satisfaction, ensure safety and sanitation, manage staffing and training, and collaborate to meet budgeted goals and community engagement.