Multi-Unit Operations Coach – Lead 4–10 Locations

Taco Bell; Town of Henrietta (NY); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

401(k) with company matching

Paid time off

Bonus eligible position

Dental insurance

Health insurance

Vision insurance

Mileage reimbursement

Job summary

Taco Bell franchisee is seeking an Area Coach to provide leadership and direct supervision of 4–10 Taco Bell restaurants. You will hire and develop RGMs, coach on the 4 Rights, and drive results with VOC/CORE insights.

Responsibilities include leading product rollouts, resolving customer issues, and maintaining a positive team culture while analyzing area financial performance and trends. Travel between stores is required.

Qualifications

• 5 years of successful, operational multi-unit management experience.
• Proven ability to coach and develop managerial employees.
• Proven ability to achieve customer satisfaction, financial performance and employee satisfaction.
• Good communication skills and strong interpersonal and conflict resolution skills.
• Exceptional team building capability.
• Basic business math and accounting skills, and strong analytical decision making skills.
• Basic personal computer literacy.
• Must have reliable transportation and valid driver's license.
• Must be able to travel between designated stores daily.
• Background checks are run on all management employees.

Responsibilities

• People Role model the How We Work Together Principles.
• Find and hire and develop the best RGMs, Assistant General Managers and Shift Managers.
• Coach your RGMs on the "4 Rights" in their restaurants and provide regular feedback during 1:1 sessions.
• Take action without being told, go beyond what is simply required and maintain a high activity level.
• Understand how customers are viewing your restaurants through scheduled visits and detailed analysis (VOC and CORE).
• Lead product and program rollouts with your RGMs to ensure success.
• Resolve Customer complaints quickly while maintaining positive Customer relations.
• Demonstrates a positive and enthusiastic attitude with co-workers, employees and customers.
• Analyze the financial performance of your area and understand trends.

Skills

Leadership

People management

Communication

Analytical thinking

Team building

Customer satisfaction

Business math

Driver's license

Travel readiness

Tools

PC literacy

Job description

Taco Bell franchisee is seeking an Area Coach to provide leadership and direct supervision of 4–10 Taco Bell restaurants. You will hire and develop RGMs, coach on the 4 Rights, and drive results with VOC/CORE insights.

Responsibilities include leading product rollouts, resolving customer issues, and maintaining a positive team culture while analyzing area financial performance and trends. Travel between stores is required.