Multi-Unit Area Coach — Lead 4–10 Taco Bell Stores

Hospitality Restaurant Group; City of Johnstown (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) with company matching

Paid time off

Bonus eligible position

Dental insurance

Health insurance

Vision insurance

Mileage reimbursement

Job summary

Hospitality Restaurant Group is seeking an Area Coach to oversee a portfolio of Taco Bell restaurants, providing leadership and direct supervision to ensure units meet objectives. The role requires leading RGMs, driving customer satisfaction, and improving financial performance across the area.

The ideal candidate will manage 4–10 Taco Bell locations, travel daily between stores, and coach teams to deliver results while adhering to brand standards and operating plans.

Qualifications

• 5 years of successful, operational multi-unit management experience.
• Proven ability to achieve high levels of customer satisfaction, financial performance and employee satisfaction.
• Strong communication and interpersonal skills with conflict-resolution ability.
• Exceptional team-building capability.
• Basic business math and accounting skills with strong analytical decision making.
• Basic personal computer literacy.

Responsibilities

• Model and reinforce the How We Work Together principles.
• Find, hire and develop RGMs, Assistant General Managers and Shift Managers.
• Coach RGMs on the 4 Rights and provide regular 1:1 feedback.
• Take initiative and maintain high activity while meeting restaurant goals.
• Analyze VOC/CORE data to understand customer perceptions of the restaurants.
• Lead product and program rollouts with RGMs to ensure success.
• Resolve customer complaints promptly while preserving positive relations.
• Demonstrate a positive, enthusiastic attitude with coworkers, employees and customers.
• Analyze the financial performance of the area and identify trends.

Skills

Multi-unit management

Communication skills

Interpersonal skills

Team building

Analytical decision making

Business math

PC literacy

Job description

Hospitality Restaurant Group is seeking an Area Coach to oversee a portfolio of Taco Bell restaurants, providing leadership and direct supervision to ensure units meet objectives. The role requires leading RGMs, driving customer satisfaction, and improving financial performance across the area.

The ideal candidate will manage 4–10 Taco Bell locations, travel daily between stores, and coach teams to deliver results while adhering to brand standards and operating plans.