Multi-Unit Area Coach - Lead & Develop 4–10 Restaurants

Taco Bell; City of Auburn (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) with company matching

Paid time off

Bonus eligible position

Dental insurance

Health insurance

Vision insurance

Mileage reimbursement

Job summary

Taco Bell franchise area seeks an Area Coach to lead 4–10 restaurants, hire and develop RGMs and Shift Managers, and drive customer satisfaction, financial performance and team engagement. You will monitor visits, analyze VOC and CORE data, and push high-impact program rollouts while maintaining positive relations with customers and staff.

The role requires travel between stores daily, strong communication, and a proven track record in multi-unit leadership within quick‑service hospitality.

Qualifications

• 5 years of successful, operational multi-unit management experience.
• Track record of coaching and developing managerial employees.
• Proven ability to achieve high customer satisfaction, financial performance and employee satisfaction.
• Good communication skills and strong interpersonal and conflict resolution skills.
• Exceptional team building capability.
• Basic business math and accounting skills, and strong analytical decision making skills.
• Basic personal computer literacy.
• Must have reliable transportation and valid driver's license.
• Must be able to travel between designated stores daily.
• Background checks are run on all management employees.

Responsibilities

• People Role model the How We Work Together Principles.
• Find and hire and develop the best RGMs, Assistant General Managers and Shift Managers.
• Coach your RGMs on the "4 Rights" in their restaurants and provide regular feedback during 1:1 sessions.
• Take action without being told, go beyond what is simply required and maintain a high activity level.
• Understand how customers are viewing your restaurants through scheduled visits and detailed analysis (VOC and CORE).
• Lead product and program rollouts with your RGMs to ensure success.
• Resolve Customer complaints quickly while maintaining positive Customer relations.
• Demonstrates a positive and enthusiastic attitude with co-workers, employees and customers.
• Analyze the financial performance of your area and understand trends.

Skills

Leadership

Communication

Interpersonal skills

Conflict resolution

Analytical decision making

Education

5 years of multi-unit management experience

Job description

Taco Bell franchise area seeks an Area Coach to lead 4–10 restaurants, hire and develop RGMs and Shift Managers, and drive customer satisfaction, financial performance and team engagement. You will monitor visits, analyze VOC and CORE data, and push high-impact program rollouts while maintaining positive relations with customers and staff.

The role requires travel between stores daily, strong communication, and a proven track record in multi-unit leadership within quick‑service hospitality.