Multi-Unit Area Coach: Lead 4-10 Stores

Hospitality Restaurant Group; Town of Canandaigua (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) with company matching

Paid time off

Bonus eligible position

Dental insurance

Health insurance

Vision insurance

Mileage reimbursement

Job summary

Hospitality Restaurant Group seeks an Area Coach to lead 4–10 Taco Bell restaurants, ensuring each unit meets operating plans. You will recruit, develop and coach RGMs, monitor performance, and drive customer satisfaction and financial results across the area.

You will travel daily between stores, manage field teams, and implement new programs while maintaining high customer relations and team engagement.

Qualifications

• 5 years of successful, operational multi-unit management experience.
• Demonstrated track record of coaching and developing managerial employees.
• Proven ability to achieve high customer satisfaction, financial performance and employee satisfaction.
• Good communication skills and strong interpersonal and conflict resolution skills.
• Exceptional team building capability.
• Basic business math and accounting skills, and strong analytical decision making.
• Basic computer literacy.
• Must have reliable transportation and valid driver's license.
• Must be able to travel between designated stores daily.
• Background checks are run on all management employees.

Responsibilities

• Find and hire and develop RGMs, Assistant General Managers and Shift Managers.
• Coach RGMs on the '4 Rights' in their restaurants and provide regular feedback during 1:1 sessions.
• Take action without being told, go beyond what is required and maintain a high activity level.
• Understand how customers view your restaurants through visits and VOC/CORE analysis.
• Lead product and program rollouts with RGMs to ensure success.
• Resolve customer complaints quickly while maintaining positive customer relations.
• Demonstrate a positive and enthusiastic attitude with co-workers, employees and customers.
• Analyze the financial performance of your area and understand trends.

Skills

Communication skills

Interpersonal skills

Conflict resolution

Team building

Analytical decision making

Business math

Computer literacy

Driver's license

Job description

Hospitality Restaurant Group seeks an Area Coach to lead 4–10 Taco Bell restaurants, ensuring each unit meets operating plans. You will recruit, develop and coach RGMs, monitor performance, and drive customer satisfaction and financial results across the area.

You will travel daily between stores, manage field teams, and implement new programs while maintaining high customer relations and team engagement.