Multi-Unit F&B General Manager — Growth & Experience

ISS Facility Services - North America; Mercer Island (WA); On-site; USD 95,000 - 109,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

Comprehensive leave program

Job summary

ISS Facility Services - North America, headquartered in the United States, seeks a General Manager for a multi-unit food service operation on Mercer Island. You will oversee daily operations, drive continuous improvement, and ensure alignment with client strategy.

The role demands proven leadership, strong budgeting, and a passion for hospitality, with responsibilities spanning team management, safety, menu development, and vendor relations. Strong communication and coaching skills are essential.

Qualifications

• Minimum 3 years General Management experience in multi-unit food environment or food service.
• Experience managing a team of management and staff of 20+ employees (hourly and salaried).
• Proven track record of leadership: building, managing, and leading a large culinary and hospitality team.
• Positive attitude and dependable under pressure - an excellent role model, motivator, and leader.
• Passion for hospitality, innovation, and creative experiences.
• Successful coaching and teaching skills with peers, individuals, and teams.

Responsibilities

• Satisfy the needs of the client and customer by providing high-quality, cost-effective food service that delivers on all core program expectations.
• Develop attractive menus meeting the needs of the customers at that location.
• Interview and hire unit staff employees in accordance with corporate, client, Federal, State, and local regulations.
• Participate and lead in establishing corporate employee training and development programs as instructed by the Area Manager.
• Maintain accurate and timely accounting and financial records including forecasting, declining budgets, and payroll.
• Maintain sanitary and safe operation per health regulations; follow NSF and HACCP guidelines.
• Establish effective communication channels with customers and client management for feedback and improvements.
• Lead and maintain safety as priority for all employees, customers, and clients.
• Lead budget and procurement planning, inventory control, and supply chain activities.

Skills

General management

Team leadership

Leadership

Coaching

Hospitality

Innovation

Decision making

MS Office

Teamwork

Union experience

Education

Culinary/Hospitality program

Job description

ISS Facility Services - North America, headquartered in the United States, seeks a General Manager for a multi-unit food service operation on Mercer Island. You will oversee daily operations, drive continuous improvement, and ensure alignment with client strategy.

The role demands proven leadership, strong budgeting, and a passion for hospitality, with responsibilities spanning team management, safety, menu development, and vendor relations. Strong communication and coaching skills are essential.