Multi-Unit Area Coach — Lead RGMs, Drive Growth & Ops

Hospitality Restaurant Group; Town of Webster (NY); On-site; USD 85,000 - 150,000; Full time

Benefits offered by this job

401(k) with company matching

Paid time off

Bonus eligible position

Dental insurance

Health insurance

Vision insurance

Mileage reimbursement

Job summary

Hospitality Restaurant Group seeks an Area Coach to lead 4–10 Taco Bell restaurants, ensuring top performance and strong customer satisfaction. You will hire, coach and evaluate RGMs, drive financial results and lead program rollouts across the designated stores.

The role requires proven multi-unit management, excellent communication, and the ability to travel daily between locations with reliable transportation and a valid driver's license.

Qualifications

• 5+ years of successful, operational multi-unit management experience.
• Proven ability to achieve customer satisfaction, financial performance and employee satisfaction.
• Strong communication and interpersonal skills with conflict resolution abilities.

Responsibilities

• Lead and supervise 4–10 Taco Bell restaurants in the area.
• Hire and develop RGMs, Assistant General Managers and Shift Managers.
• Coach RGMs on the 4 Rights and provide regular feedback in 1:1 sessions.
• Take initiative, stay highly active, and drive performance.
• Monitor customer perceptions via visits, VOC and CORE analyses.
• Lead product and program rollouts with RGMs for success.
• Resolve customer issues quickly while maintaining positive relations.
• Analyze area financial performance and identify trends.

Skills

Leadership

Multi-unit management

Customer satisfaction

Financial performance

Employee satisfaction

Communication

Interpersonal skills

Conflict resolution

Team building

Analytical decision making

Basic business math

Accounting

Basic PC literacy

Driver's license

Travel between stores

Job description

Hospitality Restaurant Group seeks an Area Coach to lead 4–10 Taco Bell restaurants, ensuring top performance and strong customer satisfaction. You will hire, coach and evaluate RGMs, drive financial results and lead program rollouts across the designated stores.

The role requires proven multi-unit management, excellent communication, and the ability to travel daily between locations with reliable transportation and a valid driver's license.