Multi-Store Supervisor

Jackson Hewitt Tax Service Inc.; Alcoa (TN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Advancement opportunities

Training & development

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Job summary

Jackson Hewitt Tax Service Inc. is seeking a Multi Store Supervisor to manage day-to-day operations across multiple offices within an assigned district during peak tax season. You will lead seasonal staff, oversee scheduling, and drive revenue through efficient tax preparation workflows.

The role emphasizes staff development, adherence to standards, and delivering excellent client service. A background in management and tax preparation is preferred, with strong organizational and communication

Qualifications

• High School Diploma or GED, or equivalent business experience.
• Management or tax/ accounting coursework preferred.
• Previous management or supervisory experience preferred.
• Proficiency with Word, Excel, email, and tax preparation software.

Responsibilities

• Leads recruiting of seasonal employees for assigned area and manages leads from JHNet and other sources.
• Monitors associate performance to ensure quality and deadlines and corrects issues.
• Reviews and approves work schedules and timecard approvals; collaborates with HR on relation issues.
• Ensures all locations meet company standards including setup, buildouts, tech, and facilities.
• Provides guidance for complex problems and escalated disputes.
• Monitors reports and ensures revenue, cash control, and tax return counts meet goals.

Skills

Leadership experience

Team management

Communication skills

Proficiency with office software

Education

High School Diploma/GED

Tools

Microsoft Word

Microsoft Excel

Tax preparation software

Job description

Benefits:

• Opportunity for advancement
• Training & development
• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule

In a world where the hardest working Americans are strapped for both time and money, Jackson Hewitt is on a mission to be their advocate. For our clients, the tax return is the most important financial event of the year, and the biggest paycheck many will receive. We want to help them get their maximum refund, faster, and with fewer associated fees.

Under general supervision and in accordance with established company policies and procedures, the Multi Store Supervisor participates in the management activities (staffing, productivity, tax prep work and marketing) for various offices within an assigned district. This position manages the day-to-day activities of seasonal team members assigned to several store locations. Drives the operation at each location to maximize the efficiency of Tax Preparer work and increase revenue and office profitability. This role has access to and regularly requires working with information of a sensitive, highly confidential nature, and dealing with diverse matters which require a working knowledge of the business.

What you'll do here:

• Leads recruiting efforts of seasonal employees for assigned area. Manages leads from JHNet and other sources.
• Monitors associate performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors, or problems.
• Reviews and approves work schedules and timecard approvals, monitor time tracker during all shifts, works with Human Resources on any employee relations issues or complaints and training.
• Ensures all assigned locations meet company standards including but not limited to: office set up, buildouts and breakdown, technology set up, telecommunications, office supplies and facilities maintenance. Maintains relationships with property managers and landlords.
• Provides employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Monitors performance and holds/voids/rejects, discount reports and productivity reports for assigned store group. Also responsible for meeting all office goals including, but not limited to revenue, cash control and tax return count in assigned area.

Skills you'll bring for success:

• High School Diploma/GED or equivalent related business experience
• Course of study in management or in tax preparation and/or accounting preferred
• Previous management or supervisory experience preferred
• Proficiency with a variety of computer software applications such as electronic mail, internet browser, Word, Excel, and accounting or tax preparation software.
• Previous tax preparation experience a plus