Multi-Site Resident Experience Specialist (Hybrid)

LiveBH; Florida; On-site; USD 30,000 - 33,000; Full time

Job summary

BH Management, LLC is seeking a Resident Experience Specialist – Build to Rent for onsite work in St. Cloud, FL. The role supports leasing, issue resolution, and service delivery across multiple communities with a focus on resident satisfaction.

Responsibilities include marketing support, lease processing, move-in readiness, and daily property operations. Travel up to 60% locally is required; familiarity with Fair Housing and leasing docs is essential.

Qualifications

• High School Diploma or GED is required.
• Ability to travel at least 60% of the time.
• Strong written and verbal communication skills are essential.
• Intermediate computer and office equipment skills.
• Experience in customer-facing roles is preferred.
• Knowledge of Fair Housing guidelines and leasing documents is required; state leasing license may be needed.

Responsibilities

• Manage daily leasing activities and property operations under Community Manager supervision.
• Provide excellent customer service to prospective tenants, current residents, and staff.
• Assist with marketing campaigns, leasing incentives, and move-in/move-out processes.
• Log prospect information and notifications accurately in the Property Management software.
• Support move-in documentation, lease applications, and inspections as needed.

Skills

Written communication

Verbal communication

Travel ability

Computer literacy

Customer-facing experience

Fair Housing knowledge

Education

High School Diploma/GED

Job description

BH Management, LLC is seeking a Resident Experience Specialist – Build to Rent for onsite work in St. Cloud, FL. The role supports leasing, issue resolution, and service delivery across multiple communities with a focus on resident satisfaction.

Responsibilities include marketing support, lease processing, move-in readiness, and daily property operations. Travel up to 60% locally is required; familiarity with Fair Housing and leasing docs is essential.