Hybrid Resident Experience Specialist - Build to Rent

BH Management Services, LLC; Whitsett (NC); Hybrid; USD 42,000 - 60,000; Full time

Job summary

BH Management, LLC is seeking a Resident Experience Specialist – Build to Rent to lead leasing activities, resolve resident issues, and deliver prompt, professional service across multiple communities in a hybrid role.

You will support marketing campaigns, assist with housing materials, log prospect data, help with move-ins and inspections, and coordinate with the Centralized Screening Specialist to process applications while traveling as needed.

Qualifications

• High School Diploma or GED required.
• Willingness/ability to travel at least 60%.
• Strong written and verbal communication skills.
• Intermediate computer/office equipment skills.
• Experience in customer-facing roles helpful.
• Knowledge of Fair Housing guidelines and leasing documents.
• State leasing license or ability to obtain license as required by law.

Responsibilities

• Manage daily marketing, administrative, and financial operations under Community Manager guidance.
• Sparkle touch-ups and grounds maintenance as directed.
• Provide excellent customer service to prospective tenants, current residents, and staff.
• Understand local market and leasing incentives; stay updated on promotions and floor plans.
• Log prospect information into Property Management software; assist with lease applications via CSS.
• Promote third-party online leasing programs (self-guided tours, virtual tours).
• Assist with Move Out Vacant Inspections (MOVIC) and daily community inspections as needed.
• Perform other duties as assigned.

Skills

Travel requirement

Strong communication

Computer skills

Customer service

Fair Housing knowledge

Licensing requirement

Education

High School Diploma/GED

Job description

BH Management, LLC is seeking a Resident Experience Specialist – Build to Rent to lead leasing activities, resolve resident issues, and deliver prompt, professional service across multiple communities in a hybrid role.

You will support marketing campaigns, assist with housing materials, log prospect data, help with move-ins and inspections, and coordinate with the Centralized Screening Specialist to process applications while traveling as needed.