Multi-Site Patient Services Coordinator

CORA Physical Therapy; Madison Heights (VA); Presencial; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Paid time off

Full benefits

401(k) plan

Tuition reimbursement

Professional development

Technology tools

Descripción de la vacante

CORA Physical Therapy is seeking a Patient Services Coordinator to join our multi-site network, supporting Madison Heights Timberlake, Bedford, Danville, and Graves Mill clinics.

You will greet patients, manage front desk tasks, handle calls, verify benefits, collect payments, and maintain a welcoming environment in line with CDC guidelines. Strong communication and customer service are essential, with preference for healthcare office experience and Spanish fluency.

Formación

• High school diploma or GED.
• Recent customer service experience required.
• Proficient in Microsoft Word and Excel.
• Strong communication, organization, and time management skills.
• Reliable, honest, and adaptable in fast-paced team environments.
• Preferred: Experience in a healthcare office and fluency in Spanish.

Responsabilidades

• Greet patients warmly and build rapport through in-person and phone interactions.
• Screen and answer incoming calls promptly; take messages and relay information as needed.
• Verify outpatient therapy insurance benefits (where applicable) and advise patients of financial responsibilities such as co-pays, deductibles, or co-insurance.
• Manage incoming physician referrals and prescriptions; communicate first visit expectations to new patients.
• Scan insurance cards, ID cards, and relevant paperwork into patient files.
• Collect co-pays and deductibles, provide receipts, balance daily collections, and submit charges to the Clinic Manager.
• Maintain a clean, organized, and welcoming clinic environment; sanitize spaces according to CDC guidelines.

Conocimientos

Customer service

Communication

Organization

Time management

Reliability

Adaptability

Spanish language

Educación

High school diploma or GED

Herramientas

Microsoft Word

Excel

Descripción del empleo

CORA Physical Therapy is seeking a Patient Services Coordinator to join our multi-site network, supporting Madison Heights Timberlake, Bedford, Danville, and Graves Mill clinics.

You will greet patients, manage front desk tasks, handle calls, verify benefits, collect payments, and maintain a welcoming environment in line with CDC guidelines. Strong communication and customer service are essential, with preference for healthcare office experience and Spanish fluency.