Multi-site Patient Services Coordinator – Front Desk

CORA Physical Therapy; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

Generous PTO

Full Benefits

401(k) Program

Tuition Reimbursement

Professional Development

Tech Tools

Job summary

CORA Physical Therapy is seeking a Patient Services Coordinator to join our multi-site team in the Jacksonville area. You will be the first point of contact for patients, greet and assist them, schedule visits, verify insurance, collect co-pays, and support physicians and clinical staff with patient flow.

The role emphasizes empathy, excellent communication, and accurate clerical work in a fast-paced outpatient setting.

Qualifications

• High school diploma or GED required.
• Recent customer service experience required.
• Proficient in Microsoft Word and Excel.
• Strong communication, organization, and time management skills.
• Preferred: Spanish language skills; healthcare office experience is a plus.

Responsibilities

• Greet patients warmly and build rapport in person and by phone.
• Screen and answer calls, take messages, and relay information as needed.
• Verify outpatient therapy insurance benefits and discuss financial responsibilities.
• Manage referrals and prescriptions; communicate first-visit expectations.
• Scan insurance/ID cards and paperwork into patient files.
• Collect co-pays and deductibles, balance daily receipts, and submit charges.
• Maintain a clean, welcoming clinic environment per CDC guidelines.

Skills

Communication skills

Customer service

Team adaptability

Strong organization

Time management

Spanish (preferred)

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

CORA Physical Therapy is seeking a Patient Services Coordinator to join our multi-site team in the Jacksonville area. You will be the first point of contact for patients, greet and assist them, schedule visits, verify insurance, collect co-pays, and support physicians and clinical staff with patient flow.

The role emphasizes empathy, excellent communication, and accurate clerical work in a fast-paced outpatient setting.