Patient Services Coordinator — Outpatient Care Specialist

CORA Physical Therapy; Palm Bay (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Outpatient setting

Competitive pay

Generous paid time off & holidays

Full benefits package (medical, dental

Vision, disability & life insurance

401(k) program

Tuition reimbursement

Professional development

Technology that works for you

Job summary

CORA Physical Therapy is seeking a Patient Services Coordinator to support the clinic by greeting patients, handling front-desk duties, and coordinating insurance and payments. This role emphasizes empathy, organization, and clear communication to create a positive first impression.

Ideal candidates have recent customer service experience, proficiency with Word/Excel, and the ability to manage fast-paced tasks within a healthcare setting. Fluency in Spanish is a plus.

Qualifications

• High school diploma or GED required.
• Recent customer service experience required.
• Proficient in Microsoft Word and Excel.
• Strong communication, organization, and time management skills.
• Reliable, honest, and adaptable in fast-paced team environments.
• Preferred: Healthcare office experience, familiarity with basic medical terminology, and fluency in Spanish.

Responsibilities

• Greet patients warmly and build rapport through in-person and phone interactions.
• Screen and answer incoming calls promptly; take messages and relay information as needed.
• Verify outpatient therapy insurance benefits and advise patients of financial responsibilities such as co-pays, deductibles, or co-insurance.
• Manage incoming physician referrals and prescriptions; communicate first visit expectations to new patients.
• Scan insurance cards, ID cards, and relevant paperwork into patient files.
• Collect co-pays and deductibles, provide receipts, balance daily collections, and submit charges to the Clinic Manager.
• Maintain a clean, organized, and welcoming clinic environment; sanitize spaces according to CDC guidelines.

Skills

Customer service

Communication

Organization

Time management

Spanish (preferred)

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

CORA Physical Therapy is seeking a Patient Services Coordinator to support the clinic by greeting patients, handling front-desk duties, and coordinating insurance and payments. This role emphasizes empathy, organization, and clear communication to create a positive first impression.

Ideal candidates have recent customer service experience, proficiency with Word/Excel, and the ability to manage fast-paced tasks within a healthcare setting. Fluency in Spanish is a plus.