Patient Services Specialist: Medical Office & Scheduling

Hartford HealthCare; Enfield (CT); On-site; USD 32,000 - 42,000; Full time

Job summary

Hartford HealthCare Rehabilitation Network is seeking a Patient Service Representative to provide professional customer service and ensure smooth operations. You will handle patient scheduling, pre-registration, registration, and insurance verification, ensuring patients are cleared for rehab outpatient visits.

The role involves billing clerical duties, EMR use, coordinating referrals, and collecting pertinent information while supporting office staff.

Qualifications

• High school diploma or equivalent required; degrees preferred.
• 1–2 years in medical or healthcare office.
• Knowledge of healthcare terminology, insurance authorization, and benefits.
• Bilingual is highly preferred.

Responsibilities

• Greets and registers patients; verifies insurance.
• Answers calls, evaluates priority, directs inquiries.
• Provides patient information prior to visits and updates demographics.
• Collects co-payments and explains billing policies.
• Schedules new and follow-up appointments; prepares referrals and reports.

Skills

Customer service

Bilingual

Education

High school diploma or equivalent

Associates' or Bachelor's degree preferred

Tools

EMR system

Billing software

Job description

Hartford HealthCare Rehabilitation Network is seeking a Patient Service Representative to provide professional customer service and ensure smooth operations. You will handle patient scheduling, pre-registration, registration, and insurance verification, ensuring patients are cleared for rehab outpatient visits.

The role involves billing clerical duties, EMR use, coordinating referrals, and collecting pertinent information while supporting office staff.