Multi-Site Operations General Manager

CTDI; West Chester (Chester County); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Weekly pay

Monthly bonus

Paid time off

Health insurance

Dental insurance

Vision insurance

Prescription coverage

401(k)

Life insurance

Disability insurance

Employee assistance

Tuition reimbursement

Job summary

CTDI is seeking a General Manager to lead our program management team and manage key customer relationships in a high-volume logistics environment. The role focuses on meeting service levels, driving process improvements, and coordinating with IT, HR, Accounting, and Operations to deliver results across multiple facilities.

The ideal candidate has 10–15 years of operations leadership, proven ability to manage budgets and reports, and a bachelor’s degree in business or related field.

Qualifications

• 10–15 years of proven Operations management experience required.
• 10+ years working in a high volume distribution, 3PL, manufacturing, technical service or forward logistics operation.
• Previous experience managing multiple facilities preferred.
• Proficiency in MSOffice (Word, Excel, Access and Project), report preparation, and data analysis.

Responsibilities

• Ensure that customer's service expectations are met, including achieving all CTDI service levels metrics and quality performance goals.
• Generate, cultivate, and communicate ideas for continual improvement of processes and activities across all areas of the operation and lead standardization within the branch operations.
• Communicate and interact with customer and various internal functional departments (i.e. IT, HR, Accounting, Program Management, Quality etc.) in order to resolve issues, capitalize on opportunities and improve business and service performance.
• Prepare various reports and analyses as required by the customer or CTDI internal organizations.
• Support and ensure compliance with CTDI safety programs and initiatives as well as all applicable OSHA and state workplace safety laws.
• Ensure compliance with all building security requirements set forth by CTDI and its customers.
• Position reports to the Director of Program Management for a major CTDI customer.

Skills

Leadership

Coaching

Interpersonal skills

Verbal communication

Written communication

Analytical skills

Financial acumen

Problem solving

Education

Bachelor's Degree in Business Management

Tools

MS Office

Excel

Word

Access

Project

Job description

CTDI is seeking a General Manager to lead our program management team and manage key customer relationships in a high-volume logistics environment. The role focuses on meeting service levels, driving process improvements, and coordinating with IT, HR, Accounting, and Operations to deliver results across multiple facilities.

The ideal candidate has 10–15 years of operations leadership, proven ability to manage budgets and reports, and a bachelor’s degree in business or related field.