Multi-Site Network Admin & Desktop Support

Software Guidance & Assistance, Inc. (SGA, Inc.); Village of Elmsford (NY); On-site; USD 65,000 - 75,000; Full time

Job summary

A prominent IT services firm in Elmsford is seeking a mid-senior level Network Administrator & HW/Desktop Support for a full-time role. The successful candidate will provide comprehensive IT support to their wholesale distribution clients across multiple locations. Responsibilities include resolving network issues, supporting various hardware, and assisting with Windows 11 upgrades. The ideal candidate should possess strong troubleshooting skills and a commitment to customer service. The position offers competitive compensation within a supportive, family-oriented culture.

Qualifications

• Proven experience supporting multisite businesses.
• Strong proficiency in Windows 10/11 and Office 365.
• Experience troubleshooting network issues including VPN tunneling.

Responsibilities

• Provide tier 1 and tier 2 support for various devices.
• Troubleshoot hardware, software, and network issues.
• Maintain IT inventory and documentation.

Skills

Windows 10/11 proficiency

Customer service orientation

Troubleshooting skills

Networking knowledge

Tools

Freshdesk

AVAYA phone systems

Job description

A prominent IT services firm in Elmsford is seeking a mid-senior level Network Administrator & HW/Desktop Support for a full-time role. The successful candidate will provide comprehensive IT support to their wholesale distribution clients across multiple locations. Responsibilities include resolving network issues, supporting various hardware, and assisting with Windows 11 upgrades. The ideal candidate should possess strong troubleshooting skills and a commitment to customer service. The position offers competitive compensation within a supportive, family-oriented culture.