Network Admin & HW/Desktop Support

Software Guidance & Assistance, Inc. (SGA, Inc.); Village of Elmsford (NY); On-site; USD 65,000 - 75,000; Full time

Job summary

A prominent IT services firm in Elmsford is seeking a mid-senior level Network Administrator & HW/Desktop Support for a full-time role. The successful candidate will provide comprehensive IT support to their wholesale distribution clients across multiple locations. Responsibilities include resolving network issues, supporting various hardware, and assisting with Windows 11 upgrades. The ideal candidate should possess strong troubleshooting skills and a commitment to customer service. The position offers competitive compensation within a supportive, family-oriented culture.

Qualifications

• Proven experience supporting multisite businesses.
• Strong proficiency in Windows 10/11 and Office 365.
• Experience troubleshooting network issues including VPN tunneling.

Responsibilities

• Provide tier 1 and tier 2 support for various devices.
• Troubleshoot hardware, software, and network issues.
• Maintain IT inventory and documentation.

Skills

Windows 10/11 proficiency

Customer service orientation

Troubleshooting skills

Networking knowledge

Tools

Freshdesk

AVAYA phone systems

Job description

2 days ago Be among the first 25 applicants

Software Guidance & Assistance, Inc. (SGA, Inc.) provided pay range

This range is provided by Software Guidance & Assistance, Inc. (SGA, Inc.). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$65,000.00/yr - $75,000.00/yr

Job Summary

SGA is seeking a technically strong Network Administrator & HW/Desktop Support for a full‑time assignment with one of our premier wholesale distribution clients in Elmsford, NY. The assignment is on‑site, 5 days a week, from 6:30 AM – 3:30 PM. The company is a family‑owned, rapidly growing wholesale distributor with over 60 branches across the U.S. and Canada. Their culture is people‑first, innovative, integrity‑driven, and partnership‑oriented.

Position Overview

The Network Administrator will provide first‑line support for HQ and 50+ branch offices, handling network, hardware, telephony, and end‑user support. This role requires a self‑starter with excellent troubleshooting skills, the ability to prioritize urgent issues, and a strong customer‑service mindset. Responsibilities include resolving issues, assisting with ongoing Windows 11 upgrades, and maintaining IT infrastructure reliability.

Key Responsibilities

• Provide tier 1 and tier 2 support for desktops, laptops, printers, mobile devices, AVAYA phone systems, network devices (routers, switches, firewalls), and peripherals.
• Troubleshoot and resolve hardware, software, and network issues across HQ and branch offices, including LAN topologies and IPsec VPN tunneling.
• Support Active Directory, user and group management, VPN, and remote access tools.
• Interface with ISPs, networking vendors, and third‑party service providers as needed.
• Escalate complex issues appropriately and prioritize daily workload based on urgency and impact.
• Assist with Windows 11 deployment and ongoing upgrades across multiple sites.
• Install, update, monitor, and repair PCs, laptops, and peripherals as required.
• Maintain IT inventory, asset tagging, and detailed documentation of configurations, vendor activities, and support procedures.
• Research and recommend innovative or automated approaches to system administration tasks.
• Use ticketing software (e.g., Freshdesk) to track and manage IT support requests efficiently.
• Occasionally work outside normal hours to support users or critical updates.
• Work independently, demonstrate a proactive can‑do attitude, and thrive in a fast‑paced environment.

Requirements

• Proven experience supporting multisite businesses or multiple branch office locations.
• Strong proficiency in Windows 10/11, Microsoft Office 365, and end‑user support.
• Experience with networking concepts, including routers, switches, LAN topologies, IPsec VPN tunneling, DHCP, DNS, firewalls, and connectivity troubleshooting.
• Hardware configuration and troubleshooting: PCs, laptops, printers, and peripheral devices.
• Experience supporting telephony systems, preferably AVAYA.
• Familiarity with ticketing systems such as Freshdesk or similar.
• Excellent troubleshooting, problem‑solving, analytical, and decision‑making skills.
• Strong oral and written communication skills with the ability to explain technical issues to non‑technical users.
• Highly organized, self‑motivated, and able to work with minimal supervision.
• Flexibility to work occasional off‑hours to support users during critical updates.
• Customer service‑oriented, able to prioritize workflow and manage 20 support issues daily.
• Comfortable working in a family‑oriented culture that values people, innovation, integrity, and partnership.

Preferred Qualifications

• Experience supporting wholesale distribution companies.
• Knowledge of file sharing, permissions, SharePoint, and Office 365 administration.
• Virtualized environment experience (VMware, Hyper‑V).
• CompTIA A+, Network+, or Microsoft certifications a plus.

SGA is a technology and resource solutions provider driven to stand out. We are a women‑owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let’s work better together, we mean it. You’ll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/.

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.

Details

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Other
• Industry: IT Services and IT Consulting