Senior Desktop Support Engineer – Windows & Network

Equus; New York (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive wages

11 Paid Holidays

PTO

Tuition reimbursement

Guided Professional Development Plans

Summer Fridays

Weekly Wellness Sessions

Medical/Vision/Dental

Employer Paid Life Insurance

Employer 401k Contributions

Employee Referral Bonus

Employee Assistance Programs

Company picnics

Financial counseling

Job summary

Grant Associates in New York is seeking an experienced IT Helpdesk professional to support our technical environment, assist users, and maintain network infrastructure. You will document technical processes and deliver reliable service in a fast-paced setting.

The ideal candidate has 3–5 years of IT support experience, strong communication skills, and familiarity with Windows, networking, and Microsoft 365 administration. We offer competitive wages, holidays, PTO, and a path for growth.

Qualifications

• Four-year degree or equivalent IT experience.
• 3–5 years of experience in supporting IT environments (helpdesk and network).
• Strong communication skills and ability to document technical processes.
• Excellent customer service under pressure and detail orientation.

Responsibilities

• Provide IT helpdesk support to end users and resolve incidents.
• Maintain and monitor Windows-based systems and network infrastructure.
• Create and update technical documentation and runbooks.
• Deliver high-quality customer service in a fast-paced environment.

Skills

Communication skills

Verbal & written

Customer service

Documentation

Attention to detail

Education

CS/IS degree or related field

Tools

Windows

Networking

Microsoft Office 365

Job description

Grant Associates in New York is seeking an experienced IT Helpdesk professional to support our technical environment, assist users, and maintain network infrastructure. You will document technical processes and deliver reliable service in a fast-paced setting.

The ideal candidate has 3–5 years of IT support experience, strong communication skills, and familiarity with Windows, networking, and Microsoft 365 administration. We offer competitive wages, holidays, PTO, and a path for growth.