Senior Desktop Support Engineer - Windows, AD & ITIL

5 Star Recruitment; City of Norwich (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading recruitment agency is seeking an experienced IT support professional in Norwich, NY. The candidate should have over 7 years of Desktop Management experience, with skills in troubleshooting, vendor coordination, and strong communication. Responsibilities include providing break/fix support, managing a ticket queue, and ensuring timely resolution of user requests. This role requires a solid understanding of Windows OS, hardware configurations, and service desk tools. Join a dynamic team to deliver IT solutions effectively.

Qualifications

• 7+ years of experience in Desktop Management.
• Excellent understanding of PC hardware and software.
• Experience with Windows OS and enterprise applications.

Responsibilities

• Provide support for desktops, laptops, and peripherals.
• Troubleshoot hardware and software issues.
• Coordinate with third-party vendors for escalations.

Skills

Desktop Management

Windows 10/11

Communication Skills

Troubleshooting Skills

Vendor Coordination

Service Desk Tools

ITIL Processes

Tools

ServiceNow

Remedy

Job description

A leading recruitment agency is seeking an experienced IT support professional in Norwich, NY. The candidate should have over 7 years of Desktop Management experience, with skills in troubleshooting, vendor coordination, and strong communication. Responsibilities include providing break/fix support, managing a ticket queue, and ensuring timely resolution of user requests. This role requires a solid understanding of Windows OS, hardware configurations, and service desk tools. Join a dynamic team to deliver IT solutions effectively.