IT Service Delivery Lead — Multi‑Site Desktop Support

Integer Holdings; Town of Alden (NY); On-site; USD 86,250 - 126,500; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) matching contributions

Paid time off and holidays

Job summary

Integer Holdings is looking for an IT Service Delivery Supervisor based in Town of Alden, New York. This role requires strong leadership to deliver IT desktop support and manage a site support team, ensuring operational excellence.

Candidates should have a Bachelor's degree in Information Technology and extensive experience in providing IT support within manufacturing settings. A comprehensive benefits package is offered, including medical and 401(k) matching contributions.

Qualifications

• 7+ years of related experience providing IT desktop support.
• Experience in a manufacturing environment in a multi-site Microsoft Windows setting.
• Leadership skills to manage a site support team.

Responsibilities

• Lead IT Client site support team to meet site requirements and customer expectations.
• Act as business liaison and IT coordinator for site technology projects.
• Manage site PC related stock levels and coordinate provisioning.

Skills

Written and verbal communication skills

Attention to detail

Customer service skills

Problem-solving skills

Education

Bachelor's degree in Information Technology

Tools

Microsoft Windows

LAN/WAN networking technologies

Job description

Integer Holdings is looking for an IT Service Delivery Supervisor based in Town of Alden, New York. This role requires strong leadership to deliver IT desktop support and manage a site support team, ensuring operational excellence.

Candidates should have a Bachelor's degree in Information Technology and extensive experience in providing IT support within manufacturing settings. A comprehensive benefits package is offered, including medical and 401(k) matching contributions.