Multi-Site IT Support Specialist — Desk & Endpoint

Pure Flavor; Byron (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

Pure Flavor is seeking a Tech Support Specialist to provide front-line IT support across US and Canada, delivering deskside and remote assistance to end users and ensuring reliable hardware, software, and connectivity.

You will manage Windows endpoints with Intune, administer AD and Microsoft 365, handle identity and access, support network and site connectivity, maintain asset records, document procedures, and participate in multi-site deployments and on-call rotation.

Qualifications

• 0–3 years in IT support, service desk or helpdesk.
• Hands-on Windows 10/11 support in a business env.
• Proficiency with Microsoft 365 apps (Outlook, Teams, Word, Excel).
• Familiarity with AD and Entra ID for user/device mgmt.
• Experience with MDM platforms such as Microsoft Intune.
• Basic TCP/IP, DNS, DHCP, VPN, Wi‑Fi knowledge.
• Experience using ITSM/ticketing to document requests.
• Strong written and verbal communication skills.
• Certifications (CompTIA A+/Network+ or MS cert) preferred.

Responsibilities

• Serve as first point of contact for IT requests via phone, email, or ticketing system.
• Diagnose and resolve hardware, software, and connectivity issues with deskside/remote support.
• Triage tickets to ensure timely resolution per service expectations.
• Escalate complex issues to senior staff with documented steps taken.
• Deploy, configure, and maintain Windows workstations and devices.
• Manage endpoints through Intune and RMM for deployment and patching.
• Support Zebra warehouse devices and other hardware as needed.
• Set up printers, AV, and peripheral devices at sites.
• Administer onboarding/offboarding workflows and access provisioning.
• Assist with LAN/WAN, Wi-Fi, VPN issues and basic network tasks.
• Maintain hardware inventory, licenses, and asset lifecycle.
• Document procedures and log activity in the ticketing system.
• Provide on-site and remote support for multi-site operations; participate in on-call rotation.

Skills

First-line IT support

Windows 10/11 support

Microsoft 365

Active Directory / Entra ID

Intune / MDM

Networking basics

Ticketing system

Communication skills

Team collaboration

Education

Post-secondary education in CS / Networking or related

Tools

Microsoft Intune

ConnectWise RMM

Autotask

Active Directory / Entra ID tooling

Zebra devices support

Job description

Pure Flavor is seeking a Tech Support Specialist to provide front-line IT support across US and Canada, delivering deskside and remote assistance to end users and ensuring reliable hardware, software, and connectivity.

You will manage Windows endpoints with Intune, administer AD and Microsoft 365, handle identity and access, support network and site connectivity, maintain asset records, document procedures, and participate in multi-site deployments and on-call rotation.