Multi-Site Intake & Admissions Specialist

Turnwell Mental Health Network Inc; Tempe (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

The Intake & Admissions Coordinator at Turnwell Mental Health Network Inc. serves as the first contact for patients seeking outpatient psychiatric services across four clinic locations.

This on-site role handles inbound referrals, initial screenings, insurance verification, scheduling, and charting in the EHR to maintain smooth patient access. Ideal candidates bring 1–2 years in patient intake or admissions, strong communication skills, and excellent organizational abilities to sustain a

Qualifications

• Minimum 1–2 years of experience in patient intake, admissions, patient access, or front office role in a healthcare setting.
• Ability to manage a high referral or inquiry volume without sacrificing accuracy or responsiveness.
• Knowledge of outpatient insurance verification, including eligibility and benefits checks, co-pays and deductibles, and prior authorization processes for behavioral health services.
• Strong verbal and written communication skills, with the ability to engage warmly and professionally with patients who may be navigating mental health care for the first time.
• Exceptional organizational skills and the ability to track and manage an active pipeline across multiple locations simultaneously.

Responsibilities

• Serve as the centralized intake point of contact across all four Turnwell outpatient clinic locations, managing inbound referrals and patient inquiries from each site's referral network.
• Respond promptly to a high volume of inbound calls, online inquiries, and referrals from prospective patients, families, providers, and community partners across four clinics.
• Conduct initial intake screenings to gather demographic, clinical, and insurance information and determine fit with clinic location, provider specialty, and available appointment slots.
• Manage an active referral pipeline across all four sites, tracking inquiry status and minimizing drop-off between initial contact and scheduled first appointment.
• Perform insurance eligibility and benefits verification for all prospective patients; confirm outpatient behavioral health coverage, co-pays, deductibles, and prior authorization requirements before scheduling.
• Schedule initial psychiatric evaluations and follow-up appointments across four clinic schedules, coordinating provider availability with patient preferences.
• Collect and process new patient intake paperwork, ensuring documentation is complete before the first appointment at each site.
• Maintain accurate, up-to-date records in the EHR and practice management systems for all four locations; coordinate with staff to triage urgent referrals and escalation when needed.
• Cultivate and maintain relationships with referring providers, primary care offices, schools, hospitals, and community agencies; ensure HIPAA compliance across locations.

Job description

The Intake & Admissions Coordinator at Turnwell Mental Health Network Inc. serves as the first contact for patients seeking outpatient psychiatric services across four clinic locations.

This on-site role handles inbound referrals, initial screenings, insurance verification, scheduling, and charting in the EHR to maintain smooth patient access. Ideal candidates bring 1–2 years in patient intake or admissions, strong communication skills, and excellent organizational abilities to sustain a