Multi-Site Healthcare Operations Manager

One Medical; Boston (MA); Hybrid; USD 68,000 - 103,000; Full time

Benefits offered by this job

Paid sabbatical

Free One Medical memberships

Employee Assistance Program

Competitive Medical, Dental and Vision

Pre‑Tax commuter benefits

PTO cash outs

Job summary

One Medical in Boston, MA is seeking an Operations Manager to transform primary care delivery across up to five locations. You will oversee office teams, including administrative staff and phlebotomists, and partner with clinical leadership to guide providers, focusing on patient experience, quality, safety and budget adherence.

You are a strong leader with Lean experience, able to drive performance, manage expenses, and develop talent while aligning team goals with organizational strategy.

Qualifications

• 3+ years relevant experience as a direct manager of high-performing customer service or patient facing teams.
• At least 1 year of experience as a direct manager of teams in multiple locations or departments, or 10+ employees.
• Strong written and verbal communication skills, with the ability to think clearly, analyze quantitatively, problem-solve, support scope of requirements and prioritize.
• Proven ability to foster strong, collaborative team-dynamics that ensure a supportive and engaged team culture.
• Experience developing talent through mentorship and coaching, consistent feedback, goal setting, monitoring performance metrics, performance management, and ensuring accountability.
• Proven track record of leading successful change management and process improvement efforts.
• Analytical thinking, attention to detail, ability to influence others, and exceptional organizational skills.
• Experience in healthcare, particularly in collaboration with clinicians, is highly desirable

Responsibilities

• Lead office teams across locations using CICARE and Lean principles to meet patient and team experience goals.
• Drive operational, financial, and business performance including staffing and lab operations.
• Lead continuous improvement initiatives and organizational metrics through Lean methodologies.
• Develop team through onboarding, training, coaching, and career development.
• Partner with Clinical Leadership on quality outcomes, safety, and compliance.
• Drive strategic growth through cross-functional collaboration and new office launches.
• Manage practice expenses, procurement, and budget while reducing waste.
• Oversee administrative functions including escalations, service recovery, and provider scheduling

Skills

People management

Team leadership

Communication skills

Analytical thinking

Problem solving

Job description

One Medical in Boston, MA is seeking an Operations Manager to transform primary care delivery across up to five locations. You will oversee office teams, including administrative staff and phlebotomists, and partner with clinical leadership to guide providers, focusing on patient experience, quality, safety and budget adherence.

You are a strong leader with Lean experience, able to drive performance, manage expenses, and develop talent while aligning team goals with organizational strategy.