Healthcare Operations Manager – Primary Care

Mass Digital Health; Hyannis (MA); On-site; USD 68,000 - 103,000; Full time

Benefits offered by this job

Paid sabbatical

Free One Medical memberships

Employee Assistance Program

Medical, Dental and Vision plans

401K match

Job summary

One Medical in Hyannis, MA is seeking an Operations Manager to transform primary care delivery and oversee a Senior Health location. You will manage office teams, including administrative staff and phlebotomists, and partner with clinical leadership to guide providers.

This full-time, in-person role emphasizes operational oversight, budgeting, and team development, with a focus on patient safety, service quality, and Lean-driven performance across the Metropolitan Service Area.

Qualifications

• 3+ years relevant experience as a direct manager of high-performing customer service or patient facing teams.
• At least 1 year of experience managing teams in multiple locations or 10+ employees.
• Strong written and verbal communication skills and ability to analyze and prioritize.

Responsibilities

• Lead office team using CICARE and Lean principles to achieve patient and team experience goals.
• Drive operational, financial, and business performance including staffing and lab operations.
• Lead continuous improvement initiatives and organizational metrics through Lean methodologies.
• Develop team through onboarding, training, coaching, and career development.
• Partner with Clinical Leadership on quality outcomes, safety, and compliance.
• Drive strategic growth through cross-functional collaboration and new office launches.
• Manage practice expenses, procurement, and budget while reducing waste.
• Oversee administrative functions including escalations, service recovery, and provider scheduling.

Skills

Team leadership

Customer service

Communication

Problem solving

Lean methodology

Tools

CICARE framework

Job description

One Medical in Hyannis, MA is seeking an Operations Manager to transform primary care delivery and oversee a Senior Health location. You will manage office teams, including administrative staff and phlebotomists, and partner with clinical leadership to guide providers.

This full-time, in-person role emphasizes operational oversight, budgeting, and team development, with a focus on patient safety, service quality, and Lean-driven performance across the Metropolitan Service Area.