Senior Health Practice Operations Leader

One Medical; Northern (KY); Hybrid; USD 68,000 - 103,000; Full time

Benefits offered by this job

Paid sabbatical

Free One Medical memberships

Employee Assistance Program

Competitive Medical, Dental and Vision

PTO cash outs

Job summary

One Medical in Hyannis, MA is seeking a Practice Manager to transform primary care delivery and improve healthcare accessibility. You will oversee a Senior Health location, manage office teams including administrative staff and phlebotomists, and partner with clinical leadership to guide providers.

You’ll drive performance across your practice and the Metropolitan Service Area to meet patient and team experience goals.

Qualifications

• 3+ years as direct manager of high-performing customer service or patient-facing teams.
• Experience managing multiple locations or large teams (10+ staff).
• Strong written and verbal communication skills with analytical thinking.
• Proven ability to foster collaborative team dynamics and accountability.
• Experience developing talent through mentorship and coaching.
• Proven track record of change management and process improvement.
• Experience in healthcare settings with clinicians is desirable.

Responsibilities

• Lead office team using CICARE and Lean principles to achieve patient and team experience goals.
• Drive operational, financial, and business performance including staffing and lab operations.
• Lead continuous improvement initiatives and organizational metrics through Lean methodologies.
• Develop team through onboarding, training, coaching, and career development.
• Partner with Clinical Leadership on quality outcomes, safety, and compliance.
• Drive strategic growth through cross-functional collaboration and new office launches.
• Manage practice expenses, procurement, and budget while reducing waste.
• Oversee administrative functions including escalations, service recovery, and provider scheduling.

Skills

Team leadership

Lean principles

CICARE framework

Budgeting

Staff development

Healthcare operations

Quality & compliance

Job description

One Medical in Hyannis, MA is seeking a Practice Manager to transform primary care delivery and improve healthcare accessibility. You will oversee a Senior Health location, manage office teams including administrative staff and phlebotomists, and partner with clinical leadership to guide providers.

You’ll drive performance across your practice and the Metropolitan Service Area to meet patient and team experience goals.