Multi-Service Operations Leader

Aramark; Philadelphia (Philadelphia County); On-site; USD 90,000 - 130,000; Full time

Job summary

Aramark is seeking a General Manager to plan, manage, and guide multiple contracted services for a client, typically generating $2-15M+ in revenue. The role emphasizes operations leadership, client relationships, financial acumen, and safety compliance across food service, facility support, custodial, and related services.

You will lead a team, drive service performance, manage budgets with Finance, and ensure adherence to contractual obligations and Aramark standards.

Qualifications

• Bachelor's degree in a relevant field is highly preferred.
• Focus on client and customer service and building a strong business is essential to success.
• Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff.
• Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues.
• Meaningful experience in service industry, contract services, or hospitality environment.
• Proven ability leading through other managers.
• Experience creating and managing a department budget, financial controls and analysis.
• Experience crafting product sales strategies and implementing operational programs and initiatives.

Responsibilities

• Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations.
• Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction.
• Builds, develops, and leads a management team and staff capable of carrying out organizational objectives.
• Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations.
• In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity.
• Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports.
• Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times.

Skills

Leadership

Client relations

Budgeting

Contract management

Operational excellence

Communication

Education

Bachelor's degree in Food Service, Hospitality, Facilities, or Business Management

Job description

Aramark is seeking a General Manager to plan, manage, and guide multiple contracted services for a client, typically generating $2-15M+ in revenue. The role emphasizes operations leadership, client relationships, financial acumen, and safety compliance across food service, facility support, custodial, and related services.

You will lead a team, drive service performance, manage budgets with Finance, and ensure adherence to contractual obligations and Aramark standards.