Strategic Operations Lead – Multi-Service Contracts

Aramark; Solomon (AZ); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

401(k)

Parental leave

Disability coverage

Job summary

Aramark is seeking a General Manager to plan, manage and guide multiple contracted services for a client typically generating $2-15M+ in revenue, to meet operating and financial goals, client objectives, and customer needs.

The role encompasses diverse services—food service, facility support, custodial, retail, lodging, transportation, and more—requiring strong leadership, solid client relationships, financial acumen, and a safety focus to make a difference every day.

Qualifications

• Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management.
• Ability to focus on client and customer services, entrepreneurship and building and growing a strong business is essential.
• Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff.
• Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues.
• Meaningful experience in service industry, contract services, or hospitality environment.
• Proven ability leading through other managers.
• Experience in creating and managing a department budget, financial controls and analysis.
• Experience crafting product sales strategies and implementing operational programs and initiatives.

Responsibilities

• Leads a team that provides operational expertise in contracted services while providing hands‑on execution management of operations.
• Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction.
• Builds, develops, and leads a management team and staff capable of carrying out organizational objectives.
• Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations.
• In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity.
• Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports.
• Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times.

Skills

Client relations

Financial planning

Team leadership

Operations management

Safety compliance

Education

Bachelor's degree preferred in Food Service / Hospitality / Facilities / Business Management

Job description

Aramark is seeking a General Manager to plan, manage and guide multiple contracted services for a client typically generating $2-15M+ in revenue, to meet operating and financial goals, client objectives, and customer needs.

The role encompasses diverse services—food service, facility support, custodial, retail, lodging, transportation, and more—requiring strong leadership, solid client relationships, financial acumen, and a safety focus to make a difference every day.