General Manager, Contracted Services & Operations

Aramark Correctional Services; Richmond, Northern (VA, KY); Hybrid; USD 95,000 - 105,000; Full time

Job summary

Aramark is seeking a General Manager to plan, manage, and guide multiple contracted services for clients, typically generating $2-15M+ in revenue. You will lead a team to deliver exceptional service across food service, facilities support, custodial, retail, lodging, and transportation, with a focus on safety and financial results.

The role reports to the client and internal leaders, balancing client objectives with Aramark standards.

Qualifications

• Bachelor's degree in Food Service, Hospitality, Facilities, or Business Management preferred.
• Strong leadership and people management skills.
• Financial acumen with budget planning and controls.
• Experience with contract services or hospitality operations.
• Ability to manage client relationships and service delivery.

Responsibilities

• Leads a team that provides operational expertise in contracted services and hands-on execution management.
• Manages client and community relationships at the location and drives customer satisfaction.
• Builds and leads a management team to achieve organizational objectives.
• Recommends methods and resources for service improvement and growth within contract terms.
• Partners with Finance to manage a budget and improve financial performance.
• Ensures compliance with local, state, and federal regulations and Aramark standards.

Skills

Leadership

Budget management

Contract services

Client relations

Operations management

Education

Bachelor's degree in Food Service / Hospitality / Facilities / Business Management

Job description

Aramark is seeking a General Manager to plan, manage, and guide multiple contracted services for clients, typically generating $2-15M+ in revenue. You will lead a team to deliver exceptional service across food service, facilities support, custodial, retail, lodging, and transportation, with a focus on safety and financial results.

The role reports to the client and internal leaders, balancing client objectives with Aramark standards.