Operations Leader for Multi-Contract Service Delivery

Aramark Corporation; Shippensburg (Cumberland County); On-site; USD 120,000 - 160,000; Full time

Job summary

Aramark Corporation is seeking a General Manager to plan, manage, and guide multiple contracted services for clients typically generating $2–15M+ in revenue. You will lead a team to ensure top-tier service while aligning with client objectives and safety standards.

Responsibilities include overseeing client relationships, budgeting, and compliance, with a focus on operational excellence and growth within contractual obligations. This role demands strong leadership and strategic thinking.

Qualifications

• Bachelor's degree level education highly preferred in Food Service, Hospitality, Facilities, or Business Management.
• Focus on client and customer services, entrepreneurship and building and growing a strong business.
• Savvy interpersonal skills to communicate with clients, senior management, and Aramark staff.
• Comfortable reading, understanding, and implementing contractual requirements and identifying opportunities within contract terms.
• Meaningful experience in service industry, contract services, or hospitality.
• Proven ability leading through other managers.
• Experience in creating and managing a department budget, financial controls and analysis.
• Experience crafting product sales strategies and implementing operational programs and initiatives.

Responsibilities

• Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations.
• Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction.
• Builds, develops, and leads a management team and staff capable of carrying out organizational objectives.
• Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations.
• In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity.
• Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports.
• Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times.

Skills

Leadership

Customer service

Interpersonal skills

Contract terms

Budgeting

Sales strategy

Strategic planning

Education

Bachelor's degree in related field (Food Service / Hospitality / Facilities / Business Management)

Job description

Aramark Corporation is seeking a General Manager to plan, manage, and guide multiple contracted services for clients typically generating $2–15M+ in revenue. You will lead a team to ensure top-tier service while aligning with client objectives and safety standards.

Responsibilities include overseeing client relationships, budgeting, and compliance, with a focus on operational excellence and growth within contractual obligations. This role demands strong leadership and strategic thinking.