Multi-Property Director of Housekeeping & Service Excellence

HEI Hotels & Resorts; Virginia Beach (VA); On-site; USD 95,000 - 116,000; Full time

Benefits offered by this job

Medical & Dental insurance

Vision insurance

Paid time off

Life insurance

Disability insurance

401(k) with matching

Job summary

HEI Hotels & Resorts is seeking a Dual Executive Housekeeper to lead housekeeping across multiple properties, ensuring brand standards, guest satisfaction, and operational efficiency. This senior role reports to the Hotel Manager and oversees budgeting and staff across locations.

The ideal candidate has 7+ years in management, experience across multi-property housekeeping, and strong leadership and financial acumen.

Qualifications

• 7+ years management experience, including at least 3 years managing housekeeping across more than one department or property.
• Experience managing budgets and staff across more than one location or brand.
• Able to lead other leaders, not just line staff.
• Comfortable holding department heads accountable without doing the work for them.
• Able to resolve conflicts between hotels, brands, or leaders with competing priorities.
• Knowledge of hotel operations including budget forecasting, labor relations, quality assurance programs, hospitality law, and long-range planning.
• Effective verbal and written communication skills, with the ability to represent housekeeping to hotel leadership and ownership.

Responsibilities

• Set housekeeping cleanliness standards and inspection expectations, adjusted as needed to stay compliant with the hotel’s individual brand requirements.
• Oversee pool operations and overnight floor care, where applicable.
• Lead, coach, and hold accountable the Executive Housekeeper.
• Approve hiring, discipline, and termination recommendations for the Housekeeping Managers and staff.
• Assist in developing and managing the housekeeping budget, and ensure the checkbook is maintained according to that budget.
• Review guest service scores and comments from hotels' survey systems.
• Identify gaps between the properties and direct corrective action.
• Compare labor cost, productivity, and turnover, and address any overall opportunities.
• Identify the need for and approve inventory, capital, and rehab recommendations submitted by the Dual Executive Housekeeper.
• Perform regular QA inspections and rotating walks to ensure overall compliance.
• Resolve escalated guest, staff, or vendor issues that the Executive Housekeeper cannot resolve on their own.
• Ensure hotels comply with OSHA requirements and brand-specific housekeeping SOPs.
• Represent housekeeping in Hotel Manager/AGM leadership discussions.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Skills

Management experience

Budget management

Staff leadership

Conflict resolution

Verbal & written communication

Job description

HEI Hotels & Resorts is seeking a Dual Executive Housekeeper to lead housekeeping across multiple properties, ensuring brand standards, guest satisfaction, and operational efficiency. This senior role reports to the Hotel Manager and oversees budgeting and staff across locations.

The ideal candidate has 7+ years in management, experience across multi-property housekeeping, and strong leadership and financial acumen.