Multi-Office Operations Manager

Foster + Bloom Family Formation Law Group; Charlotte (NC); Hybrid; USD 95,000 - 125,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

Hybrid schedule after 90 days

Job summary

Foster + Bloom Family Formation Law Group, headquartered in Charlotte, NC, seeks an Operations Manager / Firm Administrator to run the business engine behind our attorneys. You will lead a dispersed team across offices, coaching staff and optimizing processes to scale services.

You’ll own HR, vendor management, and financial reporting, while improving client intake, onboarding, and trust accounting workflows. A hands-on leader with a builder’s mindset will thrive here.

Qualifications

• 5+ years in operations, administration, or management.
• Experience leading multi-office or distributed teams.
• Hands-on HR experience (recruiting, benefits, employment compliance).
• Strong financial literacy—billing, budgets, reporting.
• Nice to have: law firm or professional-services background.

Responsibilities

• Lead ~24 staff across 16 offices; set expectations, conduct reviews, and build culture.
• Own client intake and onboarding—from first contact to signed engagement; ensure smooth handoff to legal team.
• Oversee accounting & finance: billing, collections, AP/AR, payroll coordination, trust/IOLTA compliance, reporting.

Skills

Team leadership

Distributed teams

Process improvement

Financial literacy

HR management

Vendor management

Tools

Clio

Job description

Foster + Bloom Family Formation Law Group, headquartered in Charlotte, NC, seeks an Operations Manager / Firm Administrator to run the business engine behind our attorneys. You will lead a dispersed team across offices, coaching staff and optimizing processes to scale services.

You’ll own HR, vendor management, and financial reporting, while improving client intake, onboarding, and trust accounting workflows. A hands-on leader with a builder’s mindset will thrive here.