Operations Manager

Lunn Law LLC; Fayetteville (GA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Life insurance

Paid holidays & PTO

Parental leave

Short-term disability

Military leave

Competitive compensation & bonuses

Meaningful work

Direct leadership access

Autonomy & ownership

Process-driven culture

Modern tools for improvement

Hybrid schedule

Team environment

Job summary

Lunn Law LLC is seeking an experienced Operations Manager to collaborate with the Owner and Firm Administrator to strengthen operations and support the legal team, delivering an exceptional client experience from start to finish.

The ideal candidate will own front-of-house operations, technology, staff productivity, and core personnel processes, enabling the firm to scale efficiently while maintaining high service standards for family law, estate planning, and probate matters.

Qualifications

• Bachelor’s degree in legal operations, law firm administration, project management, or process improvement.
• Experience leading legal operations or firm administration projects.
• Proven ability to optimize workflows and drive profitability.

Responsibilities

• Improve technology, workflows, and written procedures to boost profitability and daily efficiency.
• Supervise non-attorney staff and conduct regular feedback 1-on-1s.
• Oversee billing, A/R, and payroll accuracy on a bi-weekly cadence.
• Audit CMS/CRM and ensure compliance with firm policies and procedures.
• Collaborate with Owner and Firm Administrator on growth and revenue strategies.
• Monitor client experience and align front/back-office processes with the brand.
• Manage software, facilities, and third-party relationships.

Skills

Highly organized

Attention to detail

Process improvement

Strategic planning

People leadership

Accountability

Communication

Bachelor’s degree in legal ops

Education

Bachelor’s degree in legal operations or related field

Tools

CMS/CRM systems

Job description

Seeking a High-Impact Operations Manager Are you a proven operations leader who enjoys building efficient systems, developing people, and helping organizations scale? Lunn Law LLC is a growing, client-centered law firm focused on family law, estate planning, and probate matters. We are seeking an experienced Operations Manager to work closely with the Owner and Firm Administrator to strengthen operations, support our legal team, and help deliver an exceptional client experience from beginning to end. This is an opportunity for a process-minded professional who thrives on creating clarity, improving workflows, and ensuring the firm operates efficiently as we continue to grow. The ideal candidate is equally comfortable leading people, improving systems, analyzing performance metrics, and executing the day-to-day operational details that keep a business running smoothly. If you are energized by ownership, accountability, and continuous improvement, and you want to play a meaningful role in helping clients through important life transitions, we would love to meet you.

The Role

This position is responsible for critical business functions, acting as the primary executor of the Firm’s business systems. Your mission is to "make the trains run on time" by managing front-of-house operations, technology, staff productivity, and core personnel operations. You should be comfortable managing the foundation employee lifecycle, from onboarding to structured performance feedback.

Compensation Requirements

• Salary: $90,000 – $120,000 per year.
• Type: Full-time, hybrid (40 hours per week).
• Bonus: Opportunities for bonus compensation are available for those who demonstrate profitability and meet key performance indicators.

Firm Perks Benefits

We believe great work happens when people feel supported, trusted, and equipped to succeed. Here are a few of the perks you can expect at Lunn Law LLC:

• Health coverage: Medical, Dental, and Vision insurance options.
• 401(k) with matching: Save for the future with a company-sponsored retirement plan and employer match.
• Life Insurance: Employer-provided coverage for added peace of mind.
• Paid Holidays and Paid Time Off (PTO): Recharge with paid time away from work.
• Paid Parental Leave: We support new parents by providing paid leave to bond with their child and balance work and family life.
• Short-Term Disability: If you encounter a medical issue that prevents you from working temporarily, our short-term disability coverage will provide essential financial support.
• Military Leave: We honor and support our employees who serve or have served, offering leave for active-duty military service or related responsibilities.
• Competitive compensation + performance upside: Base salary plus bonus opportunities tied to clear KPIs and profitability impact.
• Meaningful work: Help clients through pivotal family law, estate planning, and probate matters that genuinely change lives.
• Direct access to leadership: Work closely with the Owner and Firm Administrator and have a real voice in firm decisions.
• Autonomy and ownership: You’ll be empowered to improve systems, streamline workflows, and build processes that last.
• Process-minded culture: We value clarity, accountability, and documented procedures so you’re not fighting fires every day.
• Modern tools for continuous improvement: Lead technology and operational upgrades, and help the team adopt best practices.
• Stable, full-time schedule: Hybrid work environment with expectations built around planning and execution (not constant after-hours emergencies).
• Team environment: Collaborate with professionals who care about clients and about doing things the right way.

Qualifications

• You may be our new Operations Manager if:
• You are highly organized and known for your exceptional attention to detail.
• You enjoy creating structure, improving processes, and helping teams perform at a high level.
• You can effectively manage multiple priorities while maintaining accuracy and follow-through.
• You are adaptable and can confidently shift between strategic planning and hands-on execution.
• You communicate clearly, hold yourself and others accountable, and approach challenges with professionalism and a solutions-oriented mindset.
• You are proactive, self-directed, and take ownership of outcomes rather than waiting for direction.
• You have a bachelor’s degree and a background in legal operations, law firm administration, project management, or process improvement.
• Prior experience in a law firm environment, including legal secretary, paralegal, firm administration, or legal operations roles, is strongly preferred.

Responsibilities

• Key Responsibilities Include:
• Operations & Systems Efficiency: Proposing and implementing plans to optimize technology, workflows, and written procedures to improve overall firm profitability and streamline daily workflows.
• People & Team Leadership: Supervising non-attorney staff, providing regular feedback, and conducting 1-1s to cultivate high employee engagement, accountability, and professional growth. This role directly supervises a team of six to ten administrative and legal support professionals.
• Financial Oversight: Overseeing billing functions, managing A/R collections, tracking key financial metrics, and ensuring 100% accuracy in bi-weekly payroll.
• Legal, Risk & Quality Control: Performing rigorous audits of the CMS/CRM and work products to ensure all legal compliance, firm policies, and procedures are followed to the letter.
• Strategy & Growth Support: Collaborating directly with the Owner and Firm Administrator to align daily execution with the firm’s long‑term scaling goals, while providing hands‑on intake support as needed to maximize revenue and conversion.
• Marketing & Client Experience Alignment: Monitoring front‑of‑house prospective client engagement and back‑of‑house client experience processes to ensure the firm's brand reputation for compassion and precision is maintained from the very first client touchpoint.
• Vendor & Asset Management: Acting as the primary point of contact for software applications, facility maintenance, third‑party partners, and office inventory.