People-First Office & Operations Leader

Morgan Hunter; Kansas City (MO); On-site; USD 55,000 - 85,000; Full time

Job summary

Morgan Hunter is partnering with a growing firm seeking an experienced, people-focused Office Manager to lead day-to-day operations and oversee 11 onsite employees, including paralegals and administrative staff. This hands-on leadership role works closely with firm Partners to drive growth and operational excellence.

The ideal candidate will be diplomatic, trustworthy, proactive, and independent, building strong relationships, communicating clearly, and holding staff accountable without

Qualifications

• Proven management experience overseeing a team.
• Excellent communication and relationship-management skills.
• High integrity, discretion, and trustworthiness.
• Strong organizational and problem-solving abilities.
• Proactive, independent approach with sound judgment.
• Ability to set goals, lead meetings, mentor employees, and manage performance without micromanaging.
• Experience with Microsoft Office, Outlook, QuickBooks, or CollectMaxis helpful but not required.

Responsibilities

• Lead, mentor, and manage a team of 11 employees.
• Establish productivity standards, KPIs, and performance metrics; monitor results and hold employees accountable.
• Monitor workloads, case loads, deadlines, backlogs, and bottlenecks; redistribute work or coordinate outsourcing as needed.
• Provide owners with regular, candid reporting on productivity, financials, and overall office performance.
• Oversee bookkeeping, banking, invoicing, trust accounts, bill payment, and coordination with the firm's accountant.
• Oversee client reporting and establish consistent client intake and maintenance processes.
• Manage recruiting, interviewing, hiring, onboarding, performance management, and, when necessary, termination.
• Develop and maintain efficient workflows, policies, procedures, and documentation.
• Lead brief, productive staff meetings and coordinate regular training and professional development.
• Develop a transparent firmwide calendaring system, including staff schedules, work hours, PTO, and work-from-home oversight.
• Manage vendors, vendor renewals, office supplies, insurance, and routine IT/password administration.
• Participate with ownership in strategic growth planning and operational improvements.
• Help maintain a positive, professional, and comfortable workplace culture while fostering accountability and strong employee relationships.

Skills

Team leadership

Communication

Integrity

Organization

Proactive mindset

Mentoring

Performance management

MS Office

Outlook

QuickBooks

CollectMaxis (experience helpful)

Tools

Microsoft Office

Outlook

QuickBooks

CollectMaxis

Job description

Morgan Hunter is partnering with a growing firm seeking an experienced, people-focused Office Manager to lead day-to-day operations and oversee 11 onsite employees, including paralegals and administrative staff. This hands-on leadership role works closely with firm Partners to drive growth and operational excellence.

The ideal candidate will be diplomatic, trustworthy, proactive, and independent, building strong relationships, communicating clearly, and holding staff accountable without