Firm Administrator

Foster + Bloom Family Formation Law Group; Charlotte (NC); Hybrid; USD 95,000 - 125,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

Hybrid schedule after 90 days

Job summary

Foster + Bloom Family Formation Law Group, headquartered in Charlotte, NC, seeks an Operations Manager / Firm Administrator to run the business engine behind our attorneys. You will lead a dispersed team across offices, coaching staff and optimizing processes to scale services.

You’ll own HR, vendor management, and financial reporting, while improving client intake, onboarding, and trust accounting workflows. A hands-on leader with a builder’s mindset will thrive here.

Qualifications

• 5+ years in operations, administration, or management.
• Experience leading multi-office or distributed teams.
• Hands-on HR experience (recruiting, benefits, employment compliance).
• Strong financial literacy—billing, budgets, reporting.
• Nice to have: law firm or professional-services background.

Responsibilities

• Lead ~24 staff across 16 offices; set expectations, conduct reviews, and build culture.
• Own client intake and onboarding—from first contact to signed engagement; ensure smooth handoff to legal team.
• Oversee accounting & finance: billing, collections, AP/AR, payroll coordination, trust/IOLTA compliance, reporting.

Skills

Team leadership

Distributed teams

Process improvement

Financial literacy

HR management

Vendor management

Tools

Clio

Job description

# We're Hiring: Operations Manager / Firm Administrator

Are you the person who makes everything run? Foster + Bloom Family Formation Law Group is a growing boutique family formation law firm with 16 offices across the country and headquarters in Charlotte, and we're looking for an Operations Manager / Firm Administrator to own the business engine behind our attorneys.

This is a hands-on leadership role for someone who's equally comfortable coaching a team, fixing a broken process, and reading a P&L. You'll lead ~24 people across our paralegal, client intake, accounting, and administrative functions — and own HR and vendor management firm-wide.

What you'll own

• **People & teams** — Lead and develop ~24 staff across 16 offices: paralegals, client intake/onboarding, and accounting. Set expectations, run reviews, and build culture across a distributed team.
• **Client intake & onboarding** — Own the pipeline from first contact to signed engagement: response times, conflict checks, engagement letters, and a smooth handoff to the legal team.
• **Accounting & finance** — Oversee billing, collections, AP/AR, payroll coordination, and trust/IOLTA compliance. Deliver clean financial reporting to leadership.
• **HR** — Own the HR function end to end: recruiting, hiring, onboarding/offboarding, benefits, the employee handbook, performance cycles, and multi-state employment compliance.
• **Vendor management** — Source, negotiate, and manage vendors, contracts, subscriptions, and IT coordination across all locations — driving performance and cost efficiency.
• **Systems & process** — Administer and optimize Clio (matter management, billing, reporting, integrations, training), build SOPs, and standardize processes that scale.

What we're looking for

• - 5+ years in operations, administration, or management, including direct team leadership
• - Experience managing a multi-office or geographically distributed team
• - Hands-on proficiency with **Clio**
• - Direct experience owning or heavily supporting an **HR function** (hiring, benefits, employment compliance)
• - Strong financial literacy — comfortable owning billing, budgets, and reporting
• - A builder's mindset: you spot bottlenecks and design systems that scale
• **Nice to have:** law firm / professional-services background, trust/IOLTA experience, multi-state HR compliance, HR certification (PHR/SPHR or SHRM-CP/SHRM-SCP).

What we offer

• - Competitive salary and performance bonus
• - Health, dental, and vision insurance
• - Paid time off and holidays
• - Hybrid schedule available after 90 days

Foster + Bloom Family Formation Law Group is an equal opportunity employer. We celebrate diversity and are committed to an inclusive workplace for all.