Multi-Office Dental Operations Lead

Coast Dental; Florida; On-site; USD 45,000 - 65,000; Full time

Job summary

Coast Dental seeks an Office Manager to lead and coordinate a dental practice, ensuring performance against goals, effective communication, and strong supervision of front/back office staff. The role may float between locations to cover gaps and maintain payroll, deposits, and policy adherence.

Responsibilities include training, patient financing oversight, scheduling productivity, and ensuring timely deposits and security.

Qualifications

• Associate's Degree in business, or equivalent, and three years working experience.
• Has a working knowledge of the front and back office healthcare operation.
• Effective communication and time management skills.
• Prior management experience strongly preferred.
• Understanding of general dental terminology.
• Intermediate computer skills; working knowledge of Internet Explorer and working knowledge of Microsoft Office Word, Excel, and dental office software. Experience with EagleSoft preferred.

Responsibilities

• Hire, train and manage performance of office team members.
• Reside as the expert on basic job knowledge such as filing insurance claims, cash management, office software, insurance verification and insurance linkage.
• Explain treatment plans and payment options to patients.
• Review and train on Accounts Receivables (collection percentage).
• Ensure daily deposits are completed on time with accuracy and maintain control of petty cash for the office.
• Ensure office is secure at all times as assigned key holder.
• Travel between offices as required to provide coverage when other office managers are unavailable or provide coverage in offices without a permanent provider.
• Train on and review patient financing/credit (volume number and accuracy) with team.
• Train team and ensure effective customer service skills via the telephone and in person.
• Train and hold team accountable for building a productive office schedule.
• Must meet and manage to minimum monthly performance goals as outlined by Regional Management.
• Effective communication ensuring cooperation between the front office and back office.
• Respond to both general dentistry and specialty patients and patient complaints in a timely and professional manner.
• Train staff or arrange training, as needed.
• Assure timeliness and accuracy of paperwork.
• Review and approve payroll (accuracy, control overtime) for office.
• Oversight of supplies and inventory for the office and assure cost effectiveness.
• Retention of staff and patients (turnover number).
• Assure safety – workers compensation and training compliance; ensure MSDS sheets on site.
• Complete Monthly Check List and communicate updates to the team.
• Provide effective communication and act as liaison between corporate and office staff.

Skills

Effective communication

Time management

Leadership

Management experience

Dental terminology

Professionalism

Education

Associate's Degree in business

Tools

Internet Explorer

Microsoft Word

Microsoft Excel

Dental office software

EagleSoft

Job description

Coast Dental seeks an Office Manager to lead and coordinate a dental practice, ensuring performance against goals, effective communication, and strong supervision of front/back office staff. The role may float between locations to cover gaps and maintain payroll, deposits, and policy adherence.

Responsibilities include training, patient financing oversight, scheduling productivity, and ensuring timely deposits and security.