Multi-Location Service Director: Trailers & Heavy Equipment

Herk & Associates - Heavy Equipment Jobs; New Jersey; On-site; USD 130,000 - 170,000; Full time

Job summary

Herk & Associates - Heavy Equipment Jobs in New Jersey and Eastern Pennsylvania is seeking a Service Director to oversee service operations across multiple locations. The role manages a hands-on primary facility while driving productivity, profitability, and customer satisfaction within a seasoned service team.

The ideal candidate has extensive service management experience in heavy equipment or related industries, with a strong background in operations, financials, and leadership across

Qualifications

• Extensive service management experience within heavy equipment, trailers, or fleet maintenance.
• Experience overseeing multiple service locations or large multi-location operations.
• Strong understanding of service department financials, labor rates, gross profit, and WIP.
• Proven track record of leading technicians, service writers, and shop foremen.

Responsibilities

• Oversee daily service operations across multiple dealership locations and a primary facility.
• Lead and develop service writers, technicians, and shop personnel.
• Monitor productivity, labor utilization, shop workflow, and overall service performance.
• Manage service department revenue, profitability, and expenses.
• Ensure timely completion of repairs and accurate invoicing.
• Establish consistent processes, performance expectations, and accountability.
• Recruit, train, and retain service staff; drive customer satisfaction.
• Maintain relationships with commercial fleet accounts and resolve escalations.
• Collaborate with Parts, Sales, Leasing/Rental, and Accounting for smooth ops.
• Travel between locations in New Jersey and Eastern Pennsylvania.

Job description

Herk & Associates - Heavy Equipment Jobs in New Jersey and Eastern Pennsylvania is seeking a Service Director to oversee service operations across multiple locations. The role manages a hands-on primary facility while driving productivity, profitability, and customer satisfaction within a seasoned service team.

The ideal candidate has extensive service management experience in heavy equipment or related industries, with a strong background in operations, financials, and leadership across