Director of Service (Heavy Equipment)

D2B Groups; Chalfont (PA); On-site; USD 120,000 - 130,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Disability

PTO

Job summary

D2B Groups is seeking a Director of Service to lead aftermarket operations across multiple branches for a growing heavy equipment dealership. This strategic leadership role focuses on scalable processes, developing leaders, and driving profitability to support growth, including new branch openings.

The ideal candidate has moved beyond frontline supervision to lead through other managers, with a proven track record of improving service profitability, implementing data-driven processes, and

Qualifications

• 7+ years of progressive experience in heavy equipment or related equipment service operations.
• Experience leading multiple locations or leading other managers/supervisors.
• Strong track record improving service profitability and operational efficiency.
• Experience with service/DMS systems and using data to drive decisions.
• Excellent leadership, coaching, and communication skills.

Responsibilities

• Lead, coach, and develop branch-level service managers/leaders across locations.
• Standardize and improve service processes, workflows, and systems.
• Own aftermarket profitability and analyze branch performance data.
• Plan for new branch openings and ensure readiness with staff and systems.

Skills

Leadership

People development

Strategic planning

Cross-location management

Data-driven decision making

Travel willingness

Communication

Tools

Service/DMS software

Reporting tools

Job description

Our client, a privately held and growing heavy equipment dealership, is seeking a Director of Service to lead aftermarket operations across multiple branches. This is a strategic leadership role for someone who can build scalable processes, develop strong leaders, and drive profitability — while helping the organization prepare for future growth, including new branch openings.

This role is best suited to a leader who has moved beyond managing individual technicians and is ready to lead through other leaders (service managers/supervisors) across a multi-site operation.

Key Responsibilities

Leadership & People Development

• Lead, coach, and develop branch-level service managers/leaders, building a strong bench of talent across locations
• Establish clear performance expectations, accountability structures, and development plans for the leadership team
• Foster a culture of continuous improvement, ownership, and customer-focused service

Process & Systems

• Standardize and improve service processes, workflows, and systems across all branches
• Evaluate and optimize use of service/DMS software and reporting tools to drive consistency and visibility
• Build repeatable, scalable playbooks that can be deployed to new locations as the company grows

Financial & Operational Performance

• Own aftermarket (parts and service) profitability across multiple branches
• Analyze branch-level performance data to identify gaps, trends, and improvement opportunities
• Manage labor efficiency, shop capacity, warranty processes, and service department KPIs

Growth & Expansion

• Partner with executive leadership on planning and operational readiness for new branch openings
• Ensure new locations are set up with the right processes, staffing structure, and systems from day one

• 7+ years of progressive experience in heavy equipment or related equipment service operations
• Prior experience leading multiple locations or leading other managers/supervisors (not just direct technician oversight)
• Strong track record improving service department profitability and operational efficiency
• Experience with service/DMS systems and using data to drive decisions
• Excellent leadership, coaching, and communication skills
• Willingness to travel occasionally to branch locations

• Base salary: $120,000–$130,000
• Performance-based bonus structure
• Opportunity to shape aftermarket strategy for a growing, privately held company
• High-visibility leadership role with a clear path tied to company expansion
• Health Insurance, Life Insurance, Disability, PTO, etc.