Director of Ops - Heavy Equipment (Multi-Location, 50% Travel)

Prosight Talent, LLC; Dallas (TX); On-site; USD 160,000 - 210,000; Full time

Job summary

ProSight Talent, LLC seeks a Director of Operations for a growing heavy equipment dealership. Based in Dallas–Fort Worth, you will lead branch, parts, and service operations, shaping processes, teams, and KPIs to drive profitability and customer satisfaction.

You will oversee multiple locations, partner with managers, and steer initiatives that boost revenue, efficiency, and service quality while delivering sustained growth for the organization.

Qualifications

• 10+ years in heavy or construction equipment dealerships or related operations, including at least five years in management.
• Multi-location leadership with direct responsibility for parts and service performance.
• Proven success improving revenue, profitability, operational efficiency, and team performance.
• Strong command of P&L management, budgeting, pricing, inventory, and financial analysis.
• Working knowledge of construction equipment, diesel engines, shop operations, and mobile service.
• Ability to set clear expectations, develop managers, and follow through on accountability.
• Strong communication, organization, and problem-solving skills.
• Proficiency with Excel and dealership management systems; IntelliDealer experience preferred.
• Experience opening facilities, integrating locations, or supporting dealership expansion is a plus.

Responsibilities

• Deliver profitable growth. Own branch and departmental P&Ls, budgets, revenue, margins, and expenses.
• Build a consistent operation across locations. Establish practical processes, clear expectations, and meaningful KPIs.
• Strengthen service performance. Improve shop and field productivity, turnaround times, billing accuracy, repair quality, and warranty recovery.
• Optimize parts operations. Oversee purchasing, stocking, inventory accuracy, turnover, and interbranch logistics to improve availability while managing working capital.
• Develop leaders and teams. Recruit, coach, and retain managers, technicians, and support staff.
• Grow the aftermarket business. Increase parts and service revenue through customer retention, business development, and strong relationships with contractors and fleet customers.
• Protect the customer experience. Resolve escalated issues and maintain productive relationships with the equipment manufacturer and suppliers.
• Prepare for expansion. Support new facility readiness, staffing, capacity planning, capital investments, safety, and compliance.

Skills

Leadership

P&L management

Budgeting

Revenue growth

Strategic planning

Communication

Problem-solving

Tools

IntelliDealer

Dealership systems

Job description

ProSight Talent, LLC seeks a Director of Operations for a growing heavy equipment dealership. Based in Dallas–Fort Worth, you will lead branch, parts, and service operations, shaping processes, teams, and KPIs to drive profitability and customer satisfaction.

You will oversee multiple locations, partner with managers, and steer initiatives that boost revenue, efficiency, and service quality while delivering sustained growth for the organization.