Multi-Location Guest Services Leader

Onni Group; Chicago, Northern (IL, KY); Hybrid; USD 80,000 - 87,000; Full time

Benefits offered by this job

Employee Assistance Program

Annual Education Allowance

Generous Referral Program

Team-building culture

Friends and Family rates

Job summary

Onni is seeking a Front Office Manager to supervise Guest Services across multiple locations in Chicago, coordinating closely with Housekeeping and Maintenance to ensure top-tier guest satisfaction and efficient operations. You will lead daily front desk activities, ensure policy adherence, and drive guest service excellence across shifts.

The ideal candidate has a hospitality leadership background, a Bachelor’s degree preferred, 3+ years in management, and proficiency with Excel, Word,

Qualifications

• High school diploma or GED required.
• Bachelor’s degree in business administration, hospitality management, or hotel management preferred.
• The ability to speak, read, and write the workplace language; knowledge of additional languages preferred.
• Minimum of 3 years of hotel leadership experience preferred.
• Proficiency in Excel, PowerPoint, and Microsoft Word; familiarity with hospitality software.
• Experience with HMS Infor is an asset.
• Willingness to work beyond scheduled hours, including weekends.
• Ability to identify areas for improvement to enhance guest experience.
• Understanding of hotel policies and regulations; clear communication to staff.

Responsibilities

• Direct and daily supervision of the Guest Services teams, ensuring adherence to procedures and standards.
• Assist with Housekeeping and Maintenance management when required, especially in the absence of department heads.
• Ensure smooth, efficient, and professional daily operations.
• Schedule and efficiently manage Guest Services labor.
• Work with the GM to achieve budgeted GOP via revenue and expense monitoring.
• Onboard and coach new hires.
• Audit guest accounts for accuracy daily.
• Provide gracious hospitality and lead by example.
• Support front desk during peak hours.
• Train and retrain staff in hospitality skills and communication.
• Stay informed on sales strategies, packages, promotions and discounts.
• Develop knowledge of products, rooms, amenities, brand standards.
• Perform other duties as assigned.

Skills

Leadership

Multitasking

Flexibility

Communication

Education

High School Diploma or GED

Bachelor’s degree in business administration, hospitality management, or hotel management

Tools

Excel

PowerPoint

Microsoft Word

HMS Infor

Job description

Onni is seeking a Front Office Manager to supervise Guest Services across multiple locations in Chicago, coordinating closely with Housekeeping and Maintenance to ensure top-tier guest satisfaction and efficient operations. You will lead daily front desk activities, ensure policy adherence, and drive guest service excellence across shifts.

The ideal candidate has a hospitality leadership background, a Bachelor’s degree preferred, 3+ years in management, and proficiency with Excel, Word,