Guest Services Operations Manager

Onni Properties (Chicago) Inc; Chicago (IL); On-site; USD 80,000 - 87,000; Full time

Benefits offered by this job

Employee Assistance Program

Annual Education Allowance

Generous Referral Program

Team-building events

Friends and Family rates

Job summary

Onni Properties (Chicago) Inc is seeking a Front Office Manager who will oversee Guest Service teams, ensuring high levels of employee and guest satisfaction across multiple locations. The FOM will also support Housekeeping and Maintenance, maintaining smooth operations.

A high school diploma is required, while a Bachelor’s degree in a relevant field is preferred. Candidates should hold at least 3 years of hotel leadership experience and exhibit multitasking, communication skills, and

Qualifications

• High school diploma or GED is required.
• Bachelor’s degree preferred in relevant areas.
• Minimum of 3 years of hotel leadership experience preferred.
• Knowledge of additional languages is preferred.

Responsibilities

• Supervise Guest Services teams for adherence to procedures.
• Assist with management in Housekeeping and Maintenance.
• Ensure professional daily operations.
• Manage labor scheduling for Guest Services.
• Support front desk during peak hours and cover shifts.
• Conduct audits of guest accounts for accuracy.

Skills

Hospitality management

Leadership

Multitasking

Communication

Excel

PowerPoint

Microsoft Word

HMS Infor

Customer service

Education

High school diploma or GED

Bachelor's degree in business administration

Bachelor's degree in hospitality management

Bachelor's degree in hotel management

Job description

Onni Properties (Chicago) Inc is seeking a Front Office Manager who will oversee Guest Service teams, ensuring high levels of employee and guest satisfaction across multiple locations. The FOM will also support Housekeeping and Maintenance, maintaining smooth operations.

A high school diploma is required, while a Bachelor’s degree in a relevant field is preferred. Candidates should hold at least 3 years of hotel leadership experience and exhibit multitasking, communication skills, and