Multi-Family Leasing Agent — Temp-to-Hire | On-Site

SustainableHR; Madison (WI); On-site; USD 28,000 - 33,000; Full time

Job summary

SustainableHR is seeking a friendly, service‑minded Leasing Agent for a multi‑family community in Madison, WI. This full‑time, on‑site role offers temp‑to‑hire potential and involves tours, inquiries, applications, and move‑in support to ensure a positive resident experience.

Ideal candidates have 1+ year in leasing or customer service, strong communication, and familiarity with property management software like Yardi, AppFolio or MRI. Compensation is $20–$24/hour.

Qualifications

• 1+ year of experience in leasing, customer service, retail, hospitality, sales, or a related role preferred
• Strong communication and interpersonal skills
• Friendly, professional, and customer-service focused
• Organized and detail-oriented with the ability to manage multiple priorities
• Comfortable working in a fast-paced, customer-facing environment
• Basic computer skills and ability to learn property management systems
• Experience with Yardi, AppFolio, MRI, or similar software is a plus
• Previous multi‑family housing or property management experience is a plus

Responsibilities

• Conduct property tours and showcase available apartments, amenities, and community features
• Respond promptly to phone, email, online, and in-person inquiries
• Follow up with prospective residents and assist them throughout the leasing process
• Process rental applications and prepare leasing documentation
• Assist with move-ins, lease renewals, and resident transfers
• Maintain knowledge of current availability, pricing, and leasing promotions
• Support occupancy goals through proactive prospect follow-up and excellent customer service
• Serve as a welcoming and professional first point of contact for residents and prospects
• Build positive relationships with residents and provide timely communication
• Respond to resident questions and direct concerns to the appropriate team member
• Assist with resident events, communications, and community engagement efforts
• Help create a positive and welcoming environment for residents and visitors
• Maintain accurate leasing records, applications, and resident documentation
• Enter and update information in property management systems
• Assist with online listings, marketing materials, and unit availability updates
• Support general office responsibilities, including answering phones, emails, and document preparation
• Assist the Property Manager and property team with daily operational tasks
• Follow established leasing procedures, Fair Housing requirements, and company policies

Skills

Customer service

Strong communication

Interpersonal skills

Organized

Detail oriented

Multi-tasking

Tools

Yardi

AppFolio

MRI

Job description

SustainableHR is seeking a friendly, service‑minded Leasing Agent for a multi‑family community in Madison, WI. This full‑time, on‑site role offers temp‑to‑hire potential and involves tours, inquiries, applications, and move‑in support to ensure a positive resident experience.

Ideal candidates have 1+ year in leasing or customer service, strong communication, and familiarity with property management software like Yardi, AppFolio or MRI. Compensation is $20–$24/hour.