On-Site Leasing Agent — Multi-Family Community

SustainableHR; Milwaukee (WI); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Temp-to-hire

On-site work

Job summary

SustainableHR is seeking a Leasing Agent in Milwaukee, WI for a full-time, on-site, temp-to-hire role at a multi-family community. You will be the main contact for prospects and residents, conducting tours, processing applications, and preparing leasing documents.

Balance leasing, customer service, and administrative tasks in a fast-paced environment, using property management systems such as Yardi, AppFolio, or MRI. Strong communication and organization are essential.

Qualifications

• 1+ year of experience in leasing, customer service, retail, hospitality, sales, or a related role preferred.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-service focused.
• Organized and detail-oriented with the ability to manage multiple priorities.
• Comfortable working in a fast-paced, customer-facing environment.
• Basic computer skills and ability to learn property management systems.
• Experience with Yardi, AppFolio, MRI, or similar software is a plus.
• Previous multi-family housing or property management experience is a plus.

Responsibilities

• Conduct property tours and showcase available apartments, amenities, and community features.
• Respond promptly to phone, email, online, and in-person inquiries.
• Follow up with prospective residents and assist them throughout the leasing process.
• Process rental applications and prepare leasing documentation.
• Assist with move-ins, lease renewals, and resident transfers.
• Maintain knowledge of current availability, pricing, and leasing promotions.
• Support occupancy goals through proactive prospect follow-up and excellent customer service.
• Serve as a welcoming and professional first point of contact for residents and prospects.
• Build positive relationships with residents and provide timely communication.
• Respond to resident questions and direct concerns to the appropriate team member.
• Assist with resident events, communications, and community engagement efforts.
• Help create a positive and welcoming environment for residents and visitors.
• Maintain accurate leasing records, applications, and resident documentation.
• Enter and update information in property management systems.
• Assist with online listings, marketing materials, and unit availability updates.
• Support general office responsibilities, including answering phones, emails, and document preparation.
• Assist the Property Manager and property team with daily operational tasks.
• Follow established leasing procedures, Fair Housing requirements, and company policies.

Skills

Strong communication

Customer-service oriented

Organized

Basic computer skills

Property management systems experience

Tools

Yardi

AppFolio

MRI

Job description

SustainableHR is seeking a Leasing Agent in Milwaukee, WI for a full-time, on-site, temp-to-hire role at a multi-family community. You will be the main contact for prospects and residents, conducting tours, processing applications, and preparing leasing documents.

Balance leasing, customer service, and administrative tasks in a fast-paced environment, using property management systems such as Yardi, AppFolio, or MRI. Strong communication and organization are essential.