Leasing Agent

SustainableHR; Madison (WI); On-site; USD 28,000 - 33,000; Full time

Job summary

SustainableHR is seeking a friendly, service‑minded Leasing Agent for a multi‑family community in Madison, WI. This full‑time, on‑site role offers temp‑to‑hire potential and involves tours, inquiries, applications, and move‑in support to ensure a positive resident experience.

Ideal candidates have 1+ year in leasing or customer service, strong communication, and familiarity with property management software like Yardi, AppFolio or MRI. Compensation is $20–$24/hour.

Qualifications

• 1+ year of experience in leasing, customer service, retail, hospitality, sales, or a related role preferred
• Strong communication and interpersonal skills
• Friendly, professional, and customer-service focused
• Organized and detail-oriented with the ability to manage multiple priorities
• Comfortable working in a fast-paced, customer-facing environment
• Basic computer skills and ability to learn property management systems
• Experience with Yardi, AppFolio, MRI, or similar software is a plus
• Previous multi‑family housing or property management experience is a plus

Responsibilities

• Conduct property tours and showcase available apartments, amenities, and community features
• Respond promptly to phone, email, online, and in-person inquiries
• Follow up with prospective residents and assist them throughout the leasing process
• Process rental applications and prepare leasing documentation
• Assist with move-ins, lease renewals, and resident transfers
• Maintain knowledge of current availability, pricing, and leasing promotions
• Support occupancy goals through proactive prospect follow-up and excellent customer service
• Serve as a welcoming and professional first point of contact for residents and prospects
• Build positive relationships with residents and provide timely communication
• Respond to resident questions and direct concerns to the appropriate team member
• Assist with resident events, communications, and community engagement efforts
• Help create a positive and welcoming environment for residents and visitors
• Maintain accurate leasing records, applications, and resident documentation
• Enter and update information in property management systems
• Assist with online listings, marketing materials, and unit availability updates
• Support general office responsibilities, including answering phones, emails, and document preparation
• Assist the Property Manager and property team with daily operational tasks
• Follow established leasing procedures, Fair Housing requirements, and company policies

Skills

Customer service

Strong communication

Interpersonal skills

Organized

Detail oriented

Multi-tasking

Tools

Yardi

AppFolio

MRI

Job description

Leasing Agent

Location: Madison, Wisconsin
Compensation: $20–$24/hour
Full-Time | On-Site | Temp-to-Hire

Position Overview

We are seeking a motivated, personable, and customer-focused Leasing Agent to join a multi-family housing community in Madison, WI. This is a full-time, temp-to-hire opportunity with strong potential for long-term placement.

The Leasing Agent will serve as a key point of contact for prospective and current residents, helping create a positive experience throughout the leasing process. This role is ideal for someone who enjoys working with people, has strong communication skills, and can balance leasing, customer service, and administrative responsibilities in a fast-paced environment.

Key Responsibilities

Leasing & Sales

• Conduct property tours and showcase available apartments, amenities, and community features

• Respond promptly to phone, email, online, and in-person inquiries

• Follow up with prospective residents and assist them throughout the leasing process

• Process rental applications and prepare leasing documentation

• Assist with move-ins, lease renewals, and resident transfers

• Maintain knowledge of current availability, pricing, and leasing promotions

• Support occupancy goals through proactive prospect follow-up and excellent customer service

Resident Relations

• Serve as a welcoming and professional first point of contact for residents and prospects

• Build positive relationships with residents and provide timely communication

• Respond to resident questions and direct concerns to the appropriate team member

• Assist with resident events, communications, and community engagement efforts

• Help create a positive and welcoming environment for residents and visitors

Administrative & Property Support

• Maintain accurate leasing records, applications, and resident documentation

• Enter and update information in property management systems

• Assist with online listings, marketing materials, and unit availability updates

• Support general office responsibilities, including answering phones, emails, and document preparation

• Assist the Property Manager and property team with daily operational tasks

• Follow established leasing procedures, Fair Housing requirements, and company policies

Qualifications

• 1+ year of experience in leasing, customer service, retail, hospitality, sales, or a related role preferred

• Strong communication and interpersonal skills

• Friendly, professional, and customer-service focused

• Organized and detail-oriented with the ability to manage multiple priorities

• Comfortable working in a fast-paced, customer-facing environment

• Basic computer skills and ability to learn property management systems

• Experience with Yardi, AppFolio, MRI, or similar software is a plus

• Previous multi‑family housing or property management experience is a plus

What We Offer

• Competitive pay of $20–$24/hour

• Full-time, on‑site opportunity

• Hands‑on experience in multi‑family property management

• Supportive and collaborative team environment

• Temp‑to‑hire opportunity with strong potential for long‑term employment