Multi-Channel Customer Support Specialist

WESCO Distribution; Tifton (GA); On-site; USD 32,000 - 52,000; Full time

Job summary

WESCO Distribution is seeking a Representative - Customer Service to respond to inquiries by phone, email, and walk-ins, resolving routine and some complex issues. You will analyze service needs and coordinate with other departments for follow-up.

The role requires 2–4 years of experience, strong interpersonal and communication skills, and proficiency with MS Word, Excel, and email. High school diploma is required; associate degree preferred.

Qualifications

• High School Diploma or equivalent required.
• Associates’ Degree/College Diploma preferred.
• 2-4 years of relevant experience.
• Solid interpersonal skills for diverse environments.
• Able to communicate clearly verbally and in writing.
• Able to work well under pressure.
• Strong attention to detail.
• Able to deal with people tactfully and professionally.
• Computer literate including MS Word, Excel, and e-mail.

Responsibilities

• Respond to customer inquiries by telephone, e-mail, and walk-ins to provide resolution.
• Support customer base by answering questions and handling inquiries and complaints.
• Process payments for cash account customers.
• Research and resolve customer problems; coordinate with other departments for follow-up.
• Back-up support to sales counter with walk-in and telephone inquiries.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Attention to detail

MS Word

MS Excel

Email

Education

High School Diploma

Associates’ Degree / College Diploma

Tools

MS Word

MS Excel

Email

Job description

WESCO Distribution is seeking a Representative - Customer Service to respond to inquiries by phone, email, and walk-ins, resolving routine and some complex issues. You will analyze service needs and coordinate with other departments for follow-up.

The role requires 2–4 years of experience, strong interpersonal and communication skills, and proficiency with MS Word, Excel, and email. High school diploma is required; associate degree preferred.