Customer Support Specialist - Problem Solver & Liaison

WESCO Distribution

Forest Park (GA)

On-site

USD 22,000 - 30,000

Full time

9 days ago

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Job summary

WESCO Distribution in Forest Park, GA seeks a Customer Service Representative to respond to inquiries by phone and email, delivering timely support and issue resolution. You will handle routine and complex concerns, communicate solutions, and escalate when needed to other departments.

Ideal candidates have 2–4 years of relevant experience, strong written and verbal communication, and proficiency with MS Word, Excel, and email.

Qualifications

High School Degree or Equivalent required.
Associates’ Degree preferred.
2-4 years of relevant experience.
Strong interpersonal skills that allow one to work effectively in a diverse working environment.
Able to effectively communicate both verbally and in writing.
Able to work well under pressure.
Strong attention to detail.
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
Computer literate, including effective working skills of MS Word, Excel, and e‑mail.

Responsibilities

Respond to customer inquiries by telephone and e-mail.
Provide timely support and problem resolution for routine and complex concerns.
Identify when additional support is needed from other service or technical departments.
Perform administrative tasks, including processing, reviewing, sorting, recording, and maintaining documents.