Multichannel Customer Service Specialist

Community Health Systems; Knoxville (TN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Comprehensive training

Health benefits

Paid time off

Job summary

A leading healthcare organization is seeking a Customer Service Representative in Knoxville, TN. This role involves managing customer inquiries across multiple communication channels, including phone and email. The ideal candidate will have 1-2 years of experience in customer service and strong problem-solving skills. You will ensure high service standards and work collaboratively with internal teams for issue resolution. This full-time position offers the chance to contribute to exceptional patient service while working in a supportive environment.

Qualifications

• 1-2 years of experience in customer service or call center.
• Familiarity with CRM systems and ticketing platforms.
• Ability to handle high call volumes.

Responsibilities

• Respond to inquiries through various platforms.
• Document customer interactions accurately.
• Resolve complaints in accordance with policies.

Skills

Verbal communication

Written communication

Problem-solving

Customer service software proficiency

Attention to detail

Education

Associate Degree or coursework in Business or Communications

Tools

Google Suite

ServiceNow

Microsoft Office

Job description

A leading healthcare organization is seeking a Customer Service Representative in Knoxville, TN. This role involves managing customer inquiries across multiple communication channels, including phone and email. The ideal candidate will have 1-2 years of experience in customer service and strong problem-solving skills. You will ensure high service standards and work collaboratively with internal teams for issue resolution. This full-time position offers the chance to contribute to exceptional patient service while working in a supportive environment.