Customer Service Representative - Tennova Primary Care - South

Community Health Systems; Knoxville (TN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Comprehensive training

Health benefits

Paid time off

Job summary

A leading healthcare organization is seeking a Customer Service Representative in Knoxville, TN. This role involves managing customer inquiries across multiple communication channels, including phone and email. The ideal candidate will have 1-2 years of experience in customer service and strong problem-solving skills. You will ensure high service standards and work collaboratively with internal teams for issue resolution. This full-time position offers the chance to contribute to exceptional patient service while working in a supportive environment.

Qualifications

• 1-2 years of experience in customer service or call center.
• Familiarity with CRM systems and ticketing platforms.
• Ability to handle high call volumes.

Responsibilities

• Respond to inquiries through various platforms.
• Document customer interactions accurately.
• Resolve complaints in accordance with policies.

Skills

Verbal communication

Written communication

Problem-solving

Customer service software proficiency

Attention to detail

Education

Associate Degree or coursework in Business or Communications

Tools

Google Suite

ServiceNow

Microsoft Office

Job description

Customer Service Representative - Tennova Primary Care South

Knoxville, TN, United States

Job Description

Job Summary

The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in-person interactions. This role requires strong problem-solving skills, professionalism, and attention to detail to ensure timely resolution of customer concerns while maintaining high service standards.

Essential Functions

• Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
• Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.
• Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions.
• Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures.
• Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions.
• Works collaboratively with internal departments to elevate and resolve complex issues, ensuring a seamless customer experience.
• Provides appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction.
• Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Associate Degree or coursework in Business, Communications, or a related field preferred
• 1-2 years of experience in customer service, call center, or administrative support required

Knowledge, Skills and Abilities

• Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software, willingness to learn enterprise wide (ERP) such as Oracle or similar.
• Strong verbal and written communication skills, ensuring clear and professional interactions.
• Ability to handle high call volumes and multi-task across different customer service platforms.
• Strong problem-solving skills with the ability to resolve customer concerns efficiently and effectively.
• Proficiency in customer service software, CRM systems, and Microsoft Office applications.
• Ability to remain calm and professional in high-stress situations while de-escalating customer concerns.
• Strong attention to detail in data entry, documentation, and customer interactions.
• Ability to work independently and as part of a collaborative team in a fast-paced environment.

Job Info

• Job Identification 143935
• Job Category Administrative Support
• Posting Date 02/18/2026, 05:52 PM
• Job Schedule Full time
• Job Shift Day
• Locations 7323 CHAPMAN HIGHWAY, KNOXVILLE, TN, 37920, US