Customer-Driven Tech Support Pro

Levata; Town of Florida (NY); On-site; USD 45,000 - 50,000; Full time

Job summary

Levata is seeking a Support Specialist in New York to be the first point of contact for customers, providing Level 1 troubleshooting and technical assistance for devices such as barcode scanners, thermal printers, mobile computing solutions and ID card printing technology.

You will document interactions in NetSuite, escalate complex issues when needed, and deliver clear, professional support focused on timely resolutions and excellent customer service.

Qualifications

• 1+ years of experience in technical support or help desk.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• High attention to detail with strong documentation habits.
• Proficient in Microsoft Office Suite (Outlook, Excel, Word).
• Basic understanding of networking concepts (Wi‑Fi, IP settings, device connectivity).

Responsibilities

• Serve as the primary contact for incoming support phone calls and email tickets
• Troubleshoot and resolve basic technical issues related to supported hardware and software
• Accurately document all customer interactions in NetSuite
• Escalate more complex issues to Support Specialist II when appropriate
• Deliver positive and professional communication in all customer interactions
• Maintain case compliance and schedule adherence based on assigned support hours
• Participate in ongoing technical training and process improvements

Skills

Troubleshooting

Communication

Documentation

Microsoft Office

Networking basics

Help desk

Tools

NetSuite

Job description

Levata is seeking a Support Specialist in New York to be the first point of contact for customers, providing Level 1 troubleshooting and technical assistance for devices such as barcode scanners, thermal printers, mobile computing solutions and ID card printing technology.

You will document interactions in NetSuite, escalate complex issues when needed, and deliver clear, professional support focused on timely resolutions and excellent customer service.